Brand Home Host

Patron; Laverstoke; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading brand experience company located in Laverstoke is seeking Brand Home Hosts to deliver exceptional service. This role involves welcoming guests, leading cocktail masterclasses, and providing tours. Ideal candidates will possess strong customer service skills and the ability to adapt in busy environments. A passion for the brand and teamwork is essential. Competitive pay, flexible arrangements, and additional benefits are offered in this dynamic position.

Benefits

Competitive Pay Package

Flexible work arrangements

E-learning Platforms access

Travel Discounts

Qualifications

• Fluency in English is mandatory.
• Excellent interpersonal and customer service skills.
• Adaptability during busy periods is essential.

Responsibilities

• Deliver exceptional customer service at all times.
• Make and serve cocktails to guests.
• Host gin cocktail masterclasses and events.
• Welcome guests and communicate brand messages.

Skills

Exceptional customer service

Ability to develop product knowledge

Experience in a busy role

Team player

Job description

Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.

You will be trained in all areas of the Brand Home: Delivering Tours, making Cocktails on the Bar, preparing food and drink in the cafe as well as presenting and hosting the Gin Cocktail Masteclasses and Premium Experiences.You will also have general daily tasks such as cleaning and re-stocking of areas.

Weekend work is essential, additionally we also have a thriving Events business that you will be required to use your skills to help run and facilitate. These can be booked in on any day and will also require late nights.

ABOUT YOU

You are a team player who is calm under pressure and able to adapt during busy periods, showing a can‑do attitude and flexibility.

You are passionate about delivering exceptional customer service, having a visible consumer at the heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day.

You are passionate about our products and be able to share this passion with the guest and your team.

RESPONSIBILITIES

Delivery of exceptional customer service always. Put the Consumer at the Heart of all that is done

• Bar & Gin Expert Responsibilities: Making and serving cocktails for all our guests.
• Hosting Gin Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.
• Serving guests in the Gin Shop.
• Turnaround of consumer master classes.

• Tours: Delivering the Tour Experience to all guests
• Welcoming Guests into reception
• Communicate brand messaging clearly and on‑strategy
• Working in the café – preparing and serving food and drinks to our consumers.

• Other Responsibilities: Helping to pack for our e‑commerce offering.
• Setting up and breaking down the bar for events.
• Replenishing Stock in all areas of site
• Using the till and cash handling.
• Risk Awareness: Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing.
• Any other duties as reasonably requested by a DM/Supervisor & Manager.
• Above all, flexibility to quickly shift from one area/task to another based on business needs.

SKILLS

• Able to always deliver exceptional customer service, even under pressure.
• Experience of working in a busy and physically demanding role.
• Ability to develop product knowledge and share this with our guests.
• Bar, café, or tour experience is desirable but not essential.

PERSONAL QUALITIES

• Fluency in English.
• Excellent interpersonal and customer service skills.
• Team Player – Working is part of a team, showing good communication skills, manages time wisely.
• Attention to detail and desire to deliver quality standards.
• Pro‑active and self‑motivated.

LEADERSHIP AGILITY

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
• Self‑Awareness: You have high levels of self‑awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
• Results Agility: You demonstrate consistent delivery of results in first‑time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility:You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with.
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience.

Compensation, Paid Time Off & Retirement

• Competitive Pay Package.
• Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community).
• Retirement/Pension Plan.
• Medical, Critical Illness, and Life Insurance.
• Employee Assistance Programs.
• Best‑in‑class, family‑friendly, and inclusive leave policies.

Additional Benefits

• Flexible work arrangements (depending on role/office/site location).
• Access to E‑learning Platforms and Career Development programs.
• Travel Discounts (i.e., hotel and car rental).
• And much more!

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.