Senior SaaS Account Manager — Growth & Retention (UK-based)

Shortlister Solutions Limited; York and North Yorkshire; On-site; GBP 35,000 - GBP 55,000; Full time

Job summary

A leading tech firm in York is seeking a Senior Account Manager to manage a diverse portfolio of 50–100 clients in a fast-paced SaaS environment. This role involves building long-term relationships with customers, driving account growth, and ensuring client retention. Ideal candidates have prior SaaS account management experience and enjoy navigating complexity to maximize client value. Autonomy, strategic thinking, and relationship management skills are crucial as you work closely with cross-functional teams and senior leadership.

Benefits

Flexible, UK-based working

Direct access to senior leadership

Qualifications

• Prior SaaS account management experience managing and growing customer relationships.
• Demonstrated track record of retaining and expanding accounts.
• Comfortable managing a sizeable portfolio without losing attention to detail.

Responsibilities

• Own and manage a portfolio of customers at different stages of maturity.
• Build trusted, long-term relationships with key stakeholders across each account.
• Identify opportunities to expand usage and commercial value.

Skills

SaaS account management experience

Building relationships

Commercial conversations

Curiosity

Attention to detail

Job description

A leading tech firm in York is seeking a Senior Account Manager to manage a diverse portfolio of 50–100 clients in a fast-paced SaaS environment. This role involves building long-term relationships with customers, driving account growth, and ensuring client retention. Ideal candidates have prior SaaS account management experience and enjoy navigating complexity to maximize client value. Autonomy, strategic thinking, and relationship management skills are crucial as you work closely with cross-functional teams and senior leadership.