Debt Recovery Credit Controller

Cactus Search Limited.; England; Hybrid; GBP 29,000 - GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Debt Recovery Advisor to join their Customer Services team in the United Kingdom. This position involves managing overdue accounts, negotiating with customers, and following legal processes related to debt recovery. The ideal candidate will possess strong communication and organisational skills, with a motivation to achieve successful outcomes. The role is offered as a 12-month fixed-term contract with a salary range of £29-32k, alongside business benefits. A hybrid work model is available with one day per week onsite in Surrey.

Qualifications

• Experience in debt recovery or managing overdue accounts.
• Ability to stay calm under pressure and follow systematic processes.
• Good attention to detail and accuracy.

Responsibilities

• Manage a portfolio of customers with overdue debt.
• Communicate professionally and tactfully with customers to agree payment plans.
• Follow established debt recovery and legal processes.
• Reconcile accounts and ensure accurate records.

Skills

Strong communication

Negotiation skills

Organisational skills

Attention to detail

Tools

Microsoft Office

Digital systems

Job description

Debt Recovery Credit Controller

We’re looking for a driven and professional Debt Recovery Advisor to join our Customer Services team. This is an excellent opportunity for someone who’s confident speaking with customers, experienced in managing overdue accounts, and motivated by achieving successful resolutions.

The business is looking for a new member for the team on a 12 Month FTC (ly extended)
£29-32k DOE + business benefits
1 day per week onsite (Surrey)

What you’ll do

• Manage a portfolio of customers with overdue debt
• Communicate professionally and tactfully with customers to agree payment plans
• Follow established debt recovery and legal processes
• Reconcile accounts and ensure accurate records
• Work collaboratively with colleagues to meet team targets

What we’re looking for

• Experience in debt recovery or managing overdue accounts
• Strong communication, negotiation, and organisational skills
• Ability to stay calm under pressure and follow systematic processes
• Good attention to detail and accuracy
• Competent using Microsoft Office and digital systems

What you bring

• A confident, mature approach with patience and professionalism
• Motivation to pursue overdue debt and achieve results
• Willingness to learn, adapt and work flexibly
• A team-focused mindset and a positive attitude

If you’re a quick learner with a passion for customer service and debt management, we’d love to hear from you. Apply today and take the next step in your career!