Learning Experience Co-ordinator

Laing O'Rourke group; Dartford; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading construction firm in Dartford is seeking a motivated Learning Specialist to facilitate learning and development initiatives. This hands-on role focuses on coordinating training programs, enhancing learner experiences, and managing relationships with stakeholders. Ideal candidates will have strong organizational skills, critical thinking ability, and digital literacy, along with a passion for continuous learning. This position includes some travel within the UK. Join us and shape the future of learning in the industry.

Benefits

Continuous professional development

Collaborative work environment

Opportunity to work on impactful projects

Qualifications

• Ability to assess, prioritise and manage a varied and demanding workload.
• To work independently without close direction and able to use judgement.
• Ability to develop positive working relationships with stakeholders.
• Ability to understand logical connections between activities and question assumptions.
• Knowledge of principles for providing great customer service.
• Ability to add value to customer journey through process changes.
• Data cleaning, analysis and interpretation skills.
• Ability to use various software and platforms effectively.

Responsibilities

• Co-ordinate all aspects of learning programme delivery.
• Manage event logistics and support during in-person events.
• Oversee invoicing, venue contracts, and attendance tracking.
• Communicate effectively with participants and vendors.
• Ensure seamless delivery of programme activities with different stakeholders.
• Maintain learning data for reporting and continuous improvement.

Skills

Organising skills

Initiative and drive

Stakeholder management

Critical thinking

Customer care

Process improvement

Data analysis

Digital literacy

Tools

Excel

PowerPoint

Adobe Systems

SuccessFactors LMS

LinkedIn Learning

Job description

Are you curious and motivated to make a real impact? At Laing O'Rourke, we’re seeking a talented individual with fresh perspectives, boundless energy, and innovative ideas to join us in transforming Learning and Talent Development. If you’re ready to shape the future and help us become a recognised leader in this space, this role is for you.

Role overview

As a Learning Specialist, you’ll be at the heart of the learning and development experiences we deliver to our colleagues and leaders shaping a culture of continuous learning.

This is a hands‑on role that combines training programme coordination (end to end), effective communication, learning event delivery, with continuous improvement. The ultimate goal is to deliver exceptional, high‑impact learning experiences that empower individuals and teams to achieve their full potential.

The role holder will be a key team player and someone who can easily develop relationships with multiple stakeholders. They will enjoy the ' the scenes' work it takes to deliver exceptional learning be it organisation, prioritisation, high attention to detail and be energised by supporting the delivery of learning events and experiences 'on the day' with a strong emphasis on the learner experience.

What You'll Do

Support the programme co‑ordination for our flagship People Manager Series, Leadership programmes and the Construction Engineering Masters programme (a unique partnership with Laing O'Rourke and Cambridge University). Please note that due to the nature of the role, some overnight travel within the UK will be required.

Key accountabilities

• Work collaboratively with the Leadership and Talent Leads to co‑ordinate all aspects of programme delivery from programme nominations, launch events, masterclasses and close events (blend of in‑person and virtual delivery).
• Event management support during in‑person events, must be agile and able to work well under pressure to support the delivery, foreseeing and dealing with challenges as they arise.
• Proactively manage all learning processes such invoicing, venue contracts, attendance trackers and updating learning records on SuccessFactors. A high attention to detail is a must.
• Strong engagement and communication skills (written and verbal) to deal with participant and vendor queries in a timely manner.
• Liaise with internal People Function, Managers/Leaders and Executives and external Leadership providers, venues, University of Cambridge to ensure seamless delivery of programme activities (room bookings/ordering of materials/diary management etc).
• Diligent maintenance of learning data and records for reporting purposes and to make recommendations for continuous improvements (improving the user experience, streamlining processes for efficiency etc).

Skills

• Organising skills - Ability to assess, prioritise and manage a varied and demanding workload.
• Initiative and drive – To work independently without close direction and able to use judgement about when to elevate or seek further clarification or support from others.
• Stakeholder management – Ability to develop positive working relationships and understanding when to engage with relevant parties and outside of the business.
• Critical thinking – To understand the logical connection between activities and the ability to question ideas and assumptions, identify inconsistencies and able to arrive at new and alternative solutions.
• Customer care - knowledge of principles and processes for providing great customer and stakeholder service.
• Process improvement - ability to recognise opportunity to add value to customer journey through changes to approach.
• Data analysis - Data cleaning, analysis and interpretation using excel or similar tool.
• Digital literacy - Can use software or platforms like, SuccessFactors LMS, LinkedIn Learning, Microsoft suite, PowerPoint, Excel, SharePoint, Word, Articulate, Adobe Systems Adobe Acrobat / Photoshop, Mentimeter or other polling software.

Location

Dartford‑based and occasional travel to venue/project locations (some overnight stays with notice – minimum 1 month).

Desirable

• A passion and curiosity for the latest learning trends (i.e. future of work, multi‑generational workforce).
• Broad knowledge of construction and the industry.
• Data analysis or analytical software – PowerBI or advanced reporting capability using Excel.

What can you expect?

• Impactful Projects: Be part of major, industry‑leading initiatives. See the immediate impact of your work on high‑profile construction and engineering teams.
• Collaborative Environment: Work with a diverse group of project managers, engineers, HR specialists, and digital experts who value knowledge‑sharing and collective success.
• Professional Growth: Access continuous development, including training, mentorship, and thought leadership, ensuring your career evolves alongside Laing O'Rourke’s ambitions.
• Innovation & Technology: Explore cutting‑edge digital learning tools and experiment with inventive delivery methods to help shape the future of learning in construction and engineering.
• Inclusive & Supportive Culture: Thrive in an environment that celebrates diverse backgrounds, fosters inclusivity, and empowers every team member to reach their full potential.

About Us

Laing O'Rourke are an international engineering and construction company delivering state‑of‑the‑art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke’s story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email [e-mail]

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