EMEA Senior Customer Success Architect – AI Analytics

Applied Intuition Inc.; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading tech company is looking for a Customer Success Architect to support clients in the EMEA region. The ideal candidate should have 5-8 years of customer-facing technical experience and a strong dedication to problem-solving in a fast-paced environment. Responsibilities include mastering the tech company's products, guiding customers in implementations, and providing strategic consultation. This role can be based in London or Dubai, offering a competitive package and opportunities for growth.

Benefits

Competitive salary

Growth opportunities

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Fluency in English; Russian is a plus.
• Ability to explain complex technical concepts to diverse stakeholders.

Responsibilities

• Develop mastery of Amplitude products to provide strategic consultation.
• Guide customers in integrating Amplitude into their business processes.
• Gather and report trends to optimize processes and services.

Skills

Customer service orientation

Problem-solving

Technical consultation

Presentation skills

Interpersonal skills

Tools

SaaS solutions

Data analytics software

Job description

A leading tech company is looking for a Customer Success Architect to support clients in the EMEA region. The ideal candidate should have 5-8 years of customer-facing technical experience and a strong dedication to problem-solving in a fast-paced environment. Responsibilities include mastering the tech company's products, guiding customers in implementations, and providing strategic consultation. This role can be based in London or Dubai, offering a competitive package and opportunities for growth.