Customer Experience Administrator (6-Month FTC)

Just Group plc; Belfast; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading financial services company is seeking a New Customer Administrator for a 6-month fixed-term contract based in Belfast. This full-time role includes processing new business applications and maintaining excellent customer service. Successful candidates will have strong administration experience, exceptional communication skills, and the ability to work under pressure. The position offers a hybrid work model after the probation period, along with various benefits such as an attractive pension scheme, medical cover, and ongoing development opportunities.

Benefits

28 Days Annual Leave + bank holidays

Amazing Pension Scheme

Private Medical Cover

Learning and Development opportunities

FREE access to Headspace App

Qualifications

• Experience in both administration and customer interaction via telephone.
• Customer oriented with the customer's best interest at heart.
• Able to work under pressure while maintaining accuracy.

Responsibilities

• Process new business applications efficiently and accurately.
• Provide excellent customer service and information on products.
• Take ownership of new business applications and customer inquiries.

Skills

Administration experience

Customer interaction skills

Organizational skills

Verbal and written communication

Attention to detail

Education

GCSE (or equivalent) with Grades C or above in English and Maths

Job description

A leading financial services company is seeking a New Customer Administrator for a 6-month fixed-term contract based in Belfast. This full-time role includes processing new business applications and maintaining excellent customer service. Successful candidates will have strong administration experience, exceptional communication skills, and the ability to work under pressure. The position offers a hybrid work model after the probation period, along with various benefits such as an attractive pension scheme, medical cover, and ongoing development opportunities.