Customer Administrator

Just Group plc; Belfast; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading financial services company is seeking a New Customer Administrator for a 6-month fixed-term contract based in Belfast. This full-time role includes processing new business applications and maintaining excellent customer service. Successful candidates will have strong administration experience, exceptional communication skills, and the ability to work under pressure. The position offers a hybrid work model after the probation period, along with various benefits such as an attractive pension scheme, medical cover, and ongoing development opportunities.

Benefits

28 Days Annual Leave + bank holidays

Amazing Pension Scheme

Private Medical Cover

Learning and Development opportunities

FREE access to Headspace App

Qualifications

• Experience in both administration and customer interaction via telephone.
• Customer oriented with the customer's best interest at heart.
• Able to work under pressure while maintaining accuracy.

Responsibilities

• Process new business applications efficiently and accurately.
• Provide excellent customer service and information on products.
• Take ownership of new business applications and customer inquiries.

Skills

Administration experience

Customer interaction skills

Organizational skills

Verbal and written communication

Attention to detail

Education

GCSE (or equivalent) with Grades C or above in English and Maths

Job description

New Customer Administrator (6 month FTC)

Hours: 35 hours a week

Location: Belfast City

Start Date: 8th April 2026

Are you looking for a new and exciting career and able to start on the 8th April?

We are looking for ambitious Administrators on a 6 month FTC, to join our HUB team, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.

Our New Business Processors / Administrators, process new business applications accurately and efficiently. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Location: Belfast City. Office based then hybrid

This is a full time, contract position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business

What can we offer you?

28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution

Private Medical Cover, Income Protection and Life Assurance

Learning and Development opportunities - including access to LinkedIn Learning.

FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As a New Business Processor, you will ensure that new business applications are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service.

You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is provided

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:

Experienced in both administration and customer interaction via telephone.

Customer orientated and have the customer’s best interest at the heart of everything you do

Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality

Extremely organised, with the ability to make intelligent decisions when faced with competing priorities

Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels

GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you!