Business Operations Officer

Accelerate CIC; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are looking for an enthusiastic, self-motivated Administrator who wants to work in an exciting specialist service within a creative environment.

Business Operations Officer

Location: Accelerate Centre of Excellence & Innovation , London Salary: £29,160 to £33,646 Closing date 4th March, 2026

Purpose

The Business Operations Officer will work closely with the Business Lead: HR and H&S and the Senior Operations Manager and play a pivotal role in Accelerate’s operational activities, ensuring that people, spaces, and systems work together seamlessly.

The role will encompass operational support, facilities coordination, and HR support, contributing to a positive staff experience and the effective running of day-to-day services.

This role allows you to work autonomously, carrying out a range of tasks; you will be expected to work collaboratively and proactively with the business and clinical teams and to support them in meeting the needs of internal and external clients.

Accelerate is an exciting place to work and develop; we provide exceptional care to our patients, which makes a great environment for staff development.

Key responsibilities

Operational Support

• Manage and monitor the Hello Inbox, ensuring timely triage and forwarding of correspondence.
• Oversee office stationery and equipment, maintaining effective relationships with suppliers and service providers.
• Maintain accurate document management systems, filing processes, and record-keeping in line with compliance requirements.
• Ensure that the office / clinical spaces comply with our cleaning standards and infection control protocols.
• Function as the primary point of contact for all office-related queries.
• Provide general administrative support to all members of our team.
• Coordinate room bookings and travel arrangements for the team when required.
• Organise and coordinate all organisational events.
• Provide ad-hoc support to our Click team when required.

Facilities Support

• Manage facilities across the Centre for Excellence & Innovation, Newby, and Bethnal Green clinics, including building access, security procedures, and health & safety compliance.
• Assist the Business Operations Lead: HR and H&S with all Health & Safety requirements.

HR Support

• Support the Business Lead: HR and H&S with recruitment, onboarding and offboarding processes when required
• Support the Business Lead: HR and H&S with staff training, ensuring this is complete by all members of staff when required
• Monitor annual leave requests in our HR system, processing them for line managers approval when required
• Assist the Business Lead: HR and H&S with improvements to our HR system, ensuring that the organisation is fully using its features

About us

Accelerate CIC is an award winning community interest company (CIC) delivering community focused wound and lymphoedema services to Tower Hamlets, City and Hackney and across London. As a social enterprise we have greater control of our working environment and team ownership that will benefit patients and staff alike. Our mission remains to make a tangible difference to people’s lives and we are doing this daily, reaching more complex wound lymphoedema patients every year. We are a team full of energy and drive. We can and do bring change! We welcome those who are enthusiastic about developing their expertise. You will be part of a progressive and dynamic multidisciplinary team that supports challenges and inspires change. Come and join this growing team and help us change lives!

Review the Careers Pack for information and benefits of working with Accelerate CIC. Keen to advance your career? We really are looking for you!

If you’re interested in working for us, please email a covering letter and your CV to [e-mail] with your expression of interest in the role