HR Operations Manager

Chase Buchanan Group; England; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

We’re looking for an experienced HR Operations Manager to help design, embed and operationalise our core people processes. This role is about getting the fundamentals right, making people management simple, consistent and embedded into everyday business operations.

You’ll translate strategy into practical processes, ownership models and data‑driven insight that allow leaders and HR teams to operate effectively in a fast‑paced, multi‑site environment. If you enjoy simplifying complexity, improving employee experience and building scalable HR operations, this role offers real impact.

Key Responsibilities

Redesign and simplify key people processes (performance, absence, probation, ER hand‑offs)

Clarify ownership between managers, HR and employees

Remove duplication and unnecessary complexity

Ensure processes work in a fast‑paced, multi‑site business

Performance management

Embed performance reviews into business‑as‑usual operations

Simplify tools, timelines and guidance for consistent application

Monitor completion and quality across the business

Partner with L&D to align learning with performance processes

Employee journey & experience

Map the full employee lifecycle from joiner to leaver

Identify pain points and inconsistencies

Prioritise and coordinate improvements across HR Ops, L&D and TA

Track impact on retention, engagement and ER risk

Support employee forums and engagement governance

Ensure action planning and “You Said, We Did” discipline

Track delivery of engagement commitments

Workforce insight & reporting

Improve HR data quality and ownership

Embed standard workforce dashboards

Produce regular insight reports and hotspot analysis

Support workforce planning through actionable data

Operational governance

Embed people management standards into daily operations

Align policies, toolkits and processes

Act as the operational link between policy design and HR delivery

Skills & Experience

Strong background in HR operations or people operations

Proven experience simplifying and embedding processes at scale

Experience embedding performance frameworks into BAU

Pragmatic, delivery‑focused approach

Experience in multi‑site or sales‑driven environments

Payroll knowledge and provider liaison experience

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.