Quality Assurance Team Member

Kick It Out; Wembley; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading sports organization is seeking a Casual Quality Assurance Team Member to work at the iconic Wembley Stadium. The successful candidate will collaborate with the Crowd Safety Team, ensuring adherence to safety, security, and customer service quality standards. Responsibilities include coaching staff, monitoring quality assurance, and participating in post-event evaluations. This casual role involves working late evenings and weekends during events, and is ideal for those with a Level 3 Spectator Safety qualification. Competitive pay with growth opportunities is offered.

Benefits

Competitive rate of pay

Opportunities for development

Access to top facilities

Qualifications

• Minimum Level 3 Spectator Safety qualified.
• Operational experience required.
• Experience in quality assurance is desirable.

Responsibilities

• Support adherence to internal policies and procedures.
• Work collaboratively with operational teams.
• Coach, develop and mentor staff on quality procedures.
• Participate in post-event evaluations.

Skills

Excellent communication

Excellent organisational skills

Attention to detail

Interpersonal skills

Proficiency in Microsoft Office

Education

Level 3 Spectator Safety qualification

Job description

Casual Quality Assurance Team Member - Wembley Stadium

We’re excited to announce that we are recruiting for a pool of Quality Assurance Team Members to work directly for the Crowd Safety Team under the arch of the iconic Wembley National Stadium in what is going to be an exceptionally busy 2026. If you feel you have the dedication and drive to become a part of an amazing Crowd Safety Team, please feel free to apply.

In order to perform effectively and achieve its goals, Wembley National Stadium needs to be responsive to its operational environment. Considered as defining principles of Crowd Safety Management, the three ‘S’s of Safety, Security and Service have raised stakeholder expectations. The Quality Assurance Team supports Wembley in achieving and maintaining the desired level of quality delivery (safety, security, customer service, and adherence/compliance to statutory requirements) by identifying variances that deviate from expected standards or requirements and addressing them through continuous development, utilising the principles of coaching, mentoring, and supporting the development of event‑day staff.

Key Responsibilities

• Support adherence to internal policies and procedures, and industry legislation and regulations
• Work collaboratively with operational teams to deliver a coordinated approach to identifying, developing and reviewing quality standards to drive forward continuous improvement
• Ensure consistent adherence to the highest standards of safety, security and customer service standards through undertaking quality improvement monitoring and improvement activities
• Build effective relationships with colleagues at all levels through open communication and constructive feedback, and provide clear and accurate QA advice to ensure activities align with and support Wembley Stadium’s quality assurance strategies and initiatives
• Coach, develop and mentor staff on quality procedures and best practices
• Collect, analyse and report on quality assurance details and data to inform management decisions and demonstrate compliance to stakeholders and authorities
• Produce quality assurance reports
• Participate in post‑event evaluations to identify areas for improvement
• Implement changes to enhance future operations and overall efficiency
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity
• Take responsibility for one’s own performance and development, through maintaining up‑to‑date knowledge and reflecting on one’s own performance

Person Specification

• Minimum Level 3 SpectatorSafety qualified
• Operational experience
• Assessor/ training qualifications (desirable)
• Experience in quality assurance (desirable)
• Excellent communication (verbal, written, listening)
• Excellent organisational skills, time management and attention to detail
• Excellent interpersonal skills with the ability to motivate, inspire, build rapport, and manage behaviour positively
• Proficiency in Microsoft Office

Important note to all candidates

As part of your application, on the CV upload, please upload a copy of your Level 3 SpectatorSafety certificate/registration. Failure to do so may result in your application being rejected.

This role is offered on a casual basis. Successful candidates will need to be available for Wembley Stadium events, which will involve late evenings and weekend work.

We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. As part of this, and in line with our duty of care under health and safety legislation, including the Control of Noise at Work Regulations 2005, we want to ensure that all staff working as part of the Concert season are suitably protected. During this season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Anybody working within the Stadium bowl, therefore, could be subject to noise levels exceeding the daily limit set at 85 dB(A), and by law, this means that ear protection must be provided and must be worn. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas.

What’s in it for you?

We pride ourselves on offering a competitive rate of pay as well as great opportunities to develop and grow in your role. We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top‑of‑the‑range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world‑class Elite Performance Centre, St. George’s Park in Staffordshire, which is an exceptional setting to develop and inspire high‑performing England teams and leaders.

Equal Opportunities

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

DBS Check

As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.