Ticketing Operations Lead

Kick It Out; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading football organization is seeking a Ticketing Operations Lead to oversee the ticketing strategy for various events. This senior operational role involves leading a team to ensure exceptional customer experiences while managing ticketing processes. With a focus on flexibility, the role requires overseeing event ticketing operations and developing team capabilities. The position offers benefits like free lunches, medical cover, and a hybrid working model.

Benefits

Access to event day tickets

Free lunches at Wembley

Private medical cover

Pension scheme

Additional leave days

Qualifications

• Significant experience managing venue or event ticketing operations.
• Experience with venue ticketing systems, ideally including AV.
• Strong skills in Microsoft Office and budget management.

Responsibilities

• Deliver the Group's ticketing strategy ensuring high performance.
• Lead and develop a team of Ticketing Operations Managers.
• Manage ticketing for a range of events including planning and sales.

Skills

Event ticketing operations

Venue ticketing systems

Microsoft Office skills

Team management

Budget management

High-end membership schemes

Event planning

Job description

Overview

The Football Association and Wembley Group are looking for an experienced Ticketing Operations Lead to take ownership of our ticketing strategy and deliver an outstanding service for our events.

This is a senior operational role, leading a team of Ticketing Operations Managers to ensure every ticket sold contributes to a smooth, secure and exceptional experience for our Event Owners, members and visitors.

With over 50 major events expected this year, particularly between May and September, the role will involve regular evening and weekend work, making flexibility essential.

Responsibilities

You will be responsible for delivering the Group\'s ticketing strategy and making sure that our processes are robust, auditable and consistently high performing. You will lead and develop a team, providing coaching, feedback and opportunities to ensure they reach their full potential.

You will manage ticketing for a wide range of events, from major matches to smaller stadium events, including planning, sales, fulfilment and post-event reconciliation. You will oversee budgets and forecasts, provide accurate reporting and work with colleagues to make sure all ticketing operations are safe, secure and deliver the very best customer experience.

You will also play a key role in succession planning, team development and continuous improvement, ensuring the department is recognised as delivering a "Best Venue" service.

Qualifications

• Significant experience managing venue or event ticketing operations
• Expertise with venue ticketing systems, ideally including AV
• Experience in event ticketing planning and venue manifest management
• Strong skills in Microsoft Office and day-to-day budget management
• Experience managing and developing teams
• A flexible approach to working hours, including evenings and weekends
• Experience of high-end club membership schemes
• Knowledge of football club ticketing operations and stadium music events

Benefits

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being
• Free, nutritious lunches at Wembley Stadium and St. George\'s Park
• Free private medical cover
• A contributory pension scheme
• An additional \"Thank You\" days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility

Additional information

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA\'s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

We would also like to remind applicants to review our Privacy Policy for how we will use data when applying.