Field Service Technician

Konica Minolta, Inc.; United Kingdom; On-site; GBP 32,000 - GBP 34,000; Full time

Job summary

A leading technology company in the UK seeks a Production Print Service Technician. The role involves fieldwork in the North West, resolving complex technical issues while maintaining strong customer relationships. Responsibilities include achieving performance targets, timely issue resolution, and utilizing technology tools effectively. Ideal candidates will possess networking knowledge and excellent communication skills. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

26 days' holiday

Paid mental health day

Generous pension plan

Exclusive discounts

Employee Assistance Programme

Qualifications

• Ability to resolve complex technical issues in the field.
• Strong customer relationship management skills.
• Flexibility to undertake overnight training as required.

Responsibilities

• Achieve key performance targets for customer satisfaction.
• Respond to customer calls and resolve technical faults.
• Undertake repairs safely and accurately.
• Utilize technology tools for service delivery improvements.
• Attend local team meetings to discuss technical issues.

Skills

Networking Knowledge

Controller and Colour Profile Knowledge

Knowledge of operating systems

High level of customer communication skills

Job description

Overview

Location: This role will be field based, in the North West region (we will accept candidates in the following locations: BL, CA, CH, CW, FY, L, LA, LL, M , PR, SK, ST1 - 13, SY, WA, WN)

Package:

£32,000 – £34,000 + company car and 10% bonus

• 26 days' holiday (plus bank holidays) - with the option to buy more
• Access to award-winning learning content and targeted development opportunities
• Enhanced family leave and life assurance
• A paid day off to focus on your mental health
• A generous pension plan to help you grow your future
• Exclusive discounts on activities, tech, and dining
• One paid volunteering day to give back to your community
• 24/7 Employee Assistance Programme for you and your immediate family

Role

Join Us as a Production Print Service Technician

At Konica Minolta, we're leading the way in delivering innovative production print technologies and service solutions that keep our customers' operations running at peak performance

As our next Production Print Service Technician, you'll play a key role in resolving complex technical issues in the field and maintaining strong customer relationships, while contributing to productivity, profitability, and service excellence across our production print operations.

Key responsibilities

• To achieve key performance targets as directed in order to maintain optimum customer satisfaction
• To respond to customer calls in a timely and professional manner, identify and resolve technical faults and undertake any partreplacements as they arise.
• Toactively remotely resolve incidents and avoid physical visits.
• To undertake relevant training as directed by the FieldService Manager, in order to ensure up to date knowledge are maintained for all Konica Minoltaproduction print products, to include overnight residential training as required either in the UK or Overseas.
• To undertake all repairs in a safe manner and in accordance withmanufacturers recommendations and Health& Safety legislation.
• To complete allnecessary reporting requirements and paperwork in an accurate and timely manner
• To effectively use technology tools such as Laptop and phone in order to ensure continuous improvements in service delivery
• Attend local team meetings to discuss technical problems\ high escalation machines and client issues, with the focus on cost saving,efficiency improvements and action plans.

What to Expect from Our Hiring Process

We want your recruitment experience to be transparent, inclusive, and engaging - with clear expectations, open conversations, and space for you to be yourself.

• Screening Call: A friendly conversation with one of our Talent Acquisition team members - a chance for us to get to know each other.
• Interview (via Teams): Meet the hiring team and learn more about the role.
• Offer Stage: If we're a great fit, our Talent Acquisition team will be in touch with an offer. From there, our HR Operations team will take care of you.

We'd Love to Hear from You If You

• Networking Knowledge
• Controller and Colour Profile Knowledge
• Knowledge of operating systems
• High level of customer communication skills

Not Sure You Tick Every Box?

We know that research shows some people, especially women and people from ethnic minorities, hesitate to apply unless they meet every requirement. At Konica Minolta, we are dedicated to building a diverse, inclusive and authentic workplace, so we encourage you to apply even if your experience doesn't perfectly align - your potential and perspective matter to us.

We're proud to be an equal opportunities employer. If you need adjustments at any stage, please let us know in your application or contact us at [e-mail].

We also welcome discussions on flexible working or job-sharing arrangements -we want this role to work for you.

Our Commitment to Sustainability

With over 39,000 employees across 150 countries, Konica Minolta takes its environmental, social, and governance responsibilities seriously. Guided by our ESG framework, we're committed to sustainable growth that benefits both society and individuals.

Learn more about our sustainability goals here .

We may close applications early if we receive strong interest - so if this opportunity excites you, we'd love to hear from you soon!