Onsite Service Engineer

Apogee; Newcastle upon Tyne; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading IT solutions provider is looking for an Onsite Service Engineer in Newcastle upon Tyne. The role involves maintaining print and IT devices, diagnosing issues, and ensuring customer satisfaction. Successful candidates will have experience with MFD printers and strong problem-solving skills. A flexible working culture, competitive benefits including healthcare, and opportunities for professional development await. This role fosters inclusivity and encourages applicants from diverse backgrounds.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days off for voluntary work

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Employee social events

Qualifications

• Prior experience as an engineer specializing in MFD printers is essential.
• Proven ability to deal with clients in a professional and courteous manner.
• Experience resolving software issues.

Responsibilities

• Maintain and support print and IT devices at client’s site.
• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.

Skills

Experience with MFD printers

Professional client interaction

Problem-solving skills

Basic networking knowledge

Ability to follow instructions

Self-motivated

Ability to work under pressure

Job description

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

JOB DETAILS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities:

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

SKILLS AND EXPERIENCE REQUIRED

Prior experience as an engineer specializing in MFD printers is essential

Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face

Proven ability to understand technical faults and use problem-solving techniques to resolve

Experience of Apogee products, processes, and support tools

Proven knowledge and experience of basic networking, scanning, and general IT

Experience of resolving software issues

Ability to follow both verbal and written instructions, and to follow procedures and processes

Sense of urgency when required to enable fast working to successfully meet deadlines

Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role

Ability to organize workload to ensure maximum output is achieved whilst meeting customer requirements

Proven ability to self-motivate and work either as part of an effective team or unsupervised

Results-oriented with an excellent record of success

Able to logically examine and interpret information from different sources to develop a course of action

Flexible approach to work and an ability to embrace change

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy – no need to repeat your entire CV, we promise!