HR Shared Services Manager - Employee Support & AI-Driven Ops

Gilead Sciences, Inc.; Uxbridge; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading biopharmaceutical company is looking for an HR Shared Services Manager in Uxbridge to oversee employee support and HR operations. This role requires a detail-oriented leader with strong communication skills and a background in HR management. Responsibilities include managing the HR inquiry process, supervising team performance, and collaborating with stakeholders to enhance service delivery. Ideal candidates are customer service-oriented with solid HR experience and proficiency in relevant tools, including ServiceNow.

Benefits

Competitive salary

Health benefits

Career development opportunities

Qualifications

• Solid experience leading day-to-day HR Shared Services operations.
• Strong verbal and written communication skills.
• Experience with case management tools, especially ServiceNow.

Responsibilities

• Manage HR inquiry management and transactions.
• Supervise HR Support team while ensuring service quality.
• Collaborate with stakeholders to enhance HR operations.

Skills

Customer service orientation

Strong communication skills

Data analysis skills

Problem-solving

Team-oriented mentality

Education

High School OR Associate OR Bachelor's OR Master's Degree

Tools

Microsoft PowerPoint

Microsoft Excel

ServiceNow

Job description

A leading biopharmaceutical company is looking for an HR Shared Services Manager in Uxbridge to oversee employee support and HR operations. This role requires a detail-oriented leader with strong communication skills and a background in HR management. Responsibilities include managing the HR inquiry process, supervising team performance, and collaborating with stakeholders to enhance service delivery. Ideal candidates are customer service-oriented with solid HR experience and proficiency in relevant tools, including ServiceNow.