HR Software Support Specialist — Onboarding & Helpdesk

Alcumus Group; Bath; Hybrid; GBP 26,000; Full time

Job summary

A global compliance solutions provider is seeking a Customer Support Technician to ensure exceptional customer experiences. In Bath, you will address queries, provide expert assistance, and onboard new users of their innovative HR solutions. The role requires strong communication and multitasking skills, alongside a collaborative spirit. You will be part of a hybrid work environment, helping streamline customer interactions and contributing to continuous improvement in software solutions.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program

LinkedIn Learning License

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail in all interactions.
• Ability to manage multiple queries simultaneously.
• Critical thinking for resolving technical challenges.
• Collaborative mindset to improve customer experience.

Responsibilities

• Respond to customer queries promptly via email and phone.
• Serve as the first point of contact for HR inquiries.
• Guide new customers through onboarding with enthusiasm.
• Identify and report bugs and issues to the development team.
• Share insights to improve software and processes.

Skills

Outstanding communication skills

Keen attention to detail

Master multitasker

Problem-solving prowess

Team player with a collaborative spirit

Job description

A global compliance solutions provider is seeking a Customer Support Technician to ensure exceptional customer experiences. In Bath, you will address queries, provide expert assistance, and onboard new users of their innovative HR solutions. The role requires strong communication and multitasking skills, alongside a collaborative spirit. You will be part of a hybrid work environment, helping streamline customer interactions and contributing to continuous improvement in software solutions.