Housekeeping Team Leader Accommodation

Center Parcs group; Penrith; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading leisure company is seeking a Housekeeping Team Leader in Penrith to supervise cleaning operations for accommodation units. The role requires excellent interpersonal skills, a motivational approach, and the ability to lead a team effectively. You'll be responsible for training, monitoring standards, and ensuring guest satisfaction. Offering a unique work environment with a range of benefits, this position requires flexibility to work shifts, including weekends and holidays. Join the team today and make a difference in guest experiences.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Free use of leisure facilities

Discounted Center Parcs breaks

20% discount in restaurants and retail outlets

Employee Assistance Program

Career development opportunities

Qualifications

• Sociable and confident with excellent interpersonal skills.
• Good knowledge of technology and hand-held devices.
• Motivational and empathetic approach to leading a team.

Responsibilities

• Supervise and ensure the efficient running of the cleaning operation.
• Provide training and development for housekeeping assistants.
• Motivate and develop the team, monitoring cleaning standards.

Skills

Excellent interpersonal skills

Motivational approach

Knowledge of technology

Empathy in team leadership

Tools

Hand-held devices

Job description

At Center Parcs all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectation. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to Lodges and Treehouses, and for looking after our public areas and office spaces, so no two days are the same. That’s why it’s the largest team on each Village.

Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.

HOUSEKEEPING TEAM LEADER - ACCOMMODATION | £14.01 per hour

In this role you will supervise the smooth and efficient running of the cleaning operation for accommodation units and a team of Housekeeping Assistants. You will provide training and development to all colleagues within the department to ensure the highest standards of cleanliness and hygiene are achieved on a daily basis.

As a Team Leader, you will assist with the organisation and allocation of duties, motivate and develop your team, monitor cleaning standards and ensure maximum security is maintained within the housekeeping department in relation to keys, stores, guests and company property at all times.

Good verbal and written communication skills are required, along with an organised and methodical approach to work. The ideal candidate will be flexible and adaptable, have a motivational approach with their team and have previous supervisory experience.

Hours of Work

Working on Fridays and Mondays, you will be contracted to work 72 hours per 4-week period. Shifts will be working from 8:30am – 5pm and will include 1 hour paid travel and free bus from the West Coast or 1 hour paid travel from Carlisle.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

Experience, Skills & Qualifications

Essential Requirements:

• Sociably confident with excellent interpersonal skills and the ability to support, develop and lead a team
• Good knowledge and exposure of using technology and hand-held devices, with a willingness to be trained on relevant apps and software
• Have a motivational approach to colleagues and work
• Empathetic and supportive approach to leading a team

Desirable Requirements:

• Experience of leading a team in a demanding service driven environment
• Previous experience in the cleaning and / or hospitality industry
• Customer service experience
• Ability to coach and encourage individuals to be accountable for their own performance

About the Benefits

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Interviews to be held: Ongoing

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.