Customer Service Executive

BMW; Kirkcaldy; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive retailer in Kirkcaldy is seeking a Customer Service Executive, known as a Product Genius. This role focuses on enhancing the customer experience and requires confident communication skills and a full UK driving license. You will work collaboratively within a team and assist with the sales process from enquiry to delivery. The position offers comprehensive training and opportunities for progression into car sales, along with attractive benefits including a 33-day holiday allowance and healthcare access.

Benefits

33 days’ holiday allowance

Healthcare access

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Full UK driving licence is required.
• Willingness to progress within the role to car sales.
• Eager to learn and contribute to customer experiences.

Responsibilities

• Prepare showroom and cars for the day.
• Support sales department and enhance customer experience.
• Organize and accompany customers on test drives.
• Learn about vehicles to assist customers.

Skills

Confident communication

Positive attitude

Team player

Initiative

Job description

Arnold Clark Kirkcaldy Is looking for aCustomer Service Executive.

Your role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

You’ll work a five-day week on a set rota that includes weekends (40 hours per week).

Your profile

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales

Rewards

• 33 days’ holiday allowance with room to grow
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Maternity and paternity packages
• Opportunities for training and progression

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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