Customer Service Apprentice at Crown Gas & Power

Bury College; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

About the vacancy

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first‑class customer service.

As a Meter Data Analyst, your main focus will be to ensure that we onboard all our smart meter customers within the allocated timeframe. You will be expected to develop and maintain robust operating procedures, providing vital input into the development and growth of the business and ongoing support to the Management team.

Responsibilities

• Onboard smart customers through internal system flows
• Liaise with Data Collectors (DC) and Meter Operator Providers (MOP) via email and phone to resolve queries promptly
• Analyse data to identify anomalies, errors or inconsistencies
• Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process
• Work to our internal KPI’s, ensuring all performance targets are consistently met
• Liaise directly with customers to manage complex queries relating to smart meter onboarding
• Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first

You will receive the following training: This qualification requires college attendance once per month.

What skills are we looking for?

• Customer care skills
• Analytical skills
• Logical
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

There will be the opportunity for the right person to have a long‑term career within a growing company upon successful completion of the apprenticeship.

The starting salary is £17,000 a year for 37.5 hours Monday - Friday, 8.30am - 5.00pm.

The apprenticeship will run for 1 Year 4 Months.

We are based at Crown Point, Heap Brow, Bury, BL9 7JR

Please do not contact the employer directly, all applications and enquiries for the advertised vacancy should be made via Bury College.

If you wish to apply for multiple vacancies, please do so from the main Live Vacancies page here .