People, Partnering, Police & Advice Officer

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A prominent trust organization seeks a People, Partnering, Police & Advice Officer to deliver a first-contact service for people management queries. The ideal candidate will have an entry-level qualification in people management, experience in a service-desk context, and HRIS proficiency. Responsibilities include supporting self-service product development, maintaining HRIS data, and providing administrative support. This position is key to enhancing employee engagement and effectiveness within the organization.

Qualifications

• Entry-level qualification in people management or demonstrable knowledge of operations.
• Experience in delivering first-level advice and triaging complex issues.
• Demonstrable administrative experience in a People function.

Responsibilities

• Deliver first-contact service desk for people management enquiries.
• Promote use of self-service products and support product development.
• Maintain the Trust’s HRIS with accurate data.

Skills

Entry-level qualification in people management

Experience in multi-site service-desk

Administrative experience in a People function

User of HRIS systems

General IT skills

Education

Recognised qualification in administration

Job description

People, Partnering, Police & Advice Officer

Organisation: The National Trust for Scotland

Location: 50 South Gyle Crescent, Edinburgh, EH12 9LD

What this job is about

• Deliver a first‑contact/front‑line service desk for people management enquiries that cannot be addressed through self‑service products; triage and distribute enquiries to relevant sections or people within the wider People Department.
• Actively promote the use of self‑service products for managers and individuals to manage most day‑to‑day people life‑cycle matters or ad‑hoc issues.
• Provide general administrative support to the People Partnering Policy & Advice team (and, as required, the wider People function).

What we want you to be responsible for

• Promote the use of self‑service products such as the A‑Z, FAQs, external useful materials and interactive online learning products. Support product development as required.
• Deliver a first‑contact/service desk for people management enquiries, including face‑to‑face and telephone interactions. Direct enquiries to self‑serve or provide low‑level advice and redirect to the relevant team. Report hot‑spots to shape future products.
• Maintain the Trust’s HRIS, ensuring accurate data and supporting people transactions. Run reports and manage sickness absence and other leave types.
• Support general administration: diary management, meeting arrangements, note‑taking, document and file management.
• Support devolved projects, participate in internal and external meetings, and collaborate with Systems & Operations during peak periods.
• Assist Lead Consultant & People Business Partners with specialist advice on routine people issues such as family‑friendly matters and sickness absence. Assess organisational risk, guide resolution, manage formalised cases, and document administration.
• Identify help‑desk hot‑spots to inform organisational development and effectiveness.

The experience and skills you need to have to do this job

Essential

• Entry‑level qualification in people management or administration, or demonstrable knowledge of volunteer management, employment legislation, operations, and best practice.
• Experience operating in a multi‑site service‑desk context, delivering first‑level advice and triaging complex issues.
• Demonstrable administrative experience in a People function, including routine life‑cycle activities, financial administration, liaising with external suppliers, and general administration.
• Experienced user of HRIS systems.
• Highly proficient in general IT skills: word processing, spreadsheets, presentations.
• Confidence and presence as a highly visible and effective team member within the Department and across the Trust.
• Demonstrable empathy for the aims and objectives of the National Trust for Scotland.

Desirable

• Recognised qualification in administration (or related subjects).
• Experience working in a people role within the charity/not‑for‑profit sector.
• Experience of employee and volunteer case management.

Equal Opportunity Employer