Customer Care Advisor

Vertu Motors plc; Newport; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading van and commercial vehicle supplier is seeking a Customer Care Coordinator for their Newport office. This full-time role involves maintaining customer communication, managing complaints, and ensuring data accuracy. Ideal candidates possess strong communication and organizational skills, and IT proficiency. The company offers competitive pay, generous leave, and a supportive work environment. Apply now to join an innovative team focused on your professional growth and work-life balance.

Benefits

25 days of holiday, increasing with length of service

Access to rewards platform with cashback and discounts

Preferential service rates

Employee Purchase Scheme

Participation in share incentive scheme

Comprehensive pension plan

Enhanced family leave benefits

Continuous learning opportunities

Supportive and inclusive company culture

Flexible working arrangements

Community involvement initiatives

Qualifications

• Outstanding written and oral communication abilities.
• High level of IT literacy.
• Excellent organisational skills, capable of managing multiple tasks under pressure.
• Keen eye for detail to ensure accuracy and quality in all tasks.
• Proven expertise in managing and resolving customer complaints effectively.

Responsibilities

• Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
• Maintain regular communication with customers and dealerships regarding vehicle updates.
• Ensure the accurate maintenance of internal spreadsheets and CRM systems.
• Handle customer complaints professionally and draft appropriate responses.

Skills

Communication Skills

IT Proficiency

Organisational Ability

Attention to Detail

Complaint Handling Experience

Job description

Overview

Vans Direct Newport

Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport

We are offering a Competitive basic salary and an OTE up to £27,539.06!

About Us: Vans Direct Limited stands at the forefront of the UK's van and commercial vehicle supply industry. By partnering with over 15 renowned manufacturers and various finance entities, we deliver a seamless, one-stop shopping experience for everyone from sole traders to large fleet operators. Our cutting-edge, internet-focused operations are driven by a dynamic contact-centre environment that fosters both team collaboration and individual innovation.

Position Overview

We are excited to invite passionate individuals to apply for the Customer Care Coordinator role at our Newport office, strategically located on the outskirts of Cardiff. This full-time, permanent position offers an engaging work schedule from Monday to Friday, 09:00 AM - 17:30 PM.

Responsibilities

• Administrative Functions: Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
• Customer Interaction: Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries, and confirming delivery details.
• Data Management: Ensure the accurate maintenance of internal spreadsheets and CRM systems.
• Complaint Resolution: Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.

Ideal Candidate

• Communication Skills: Outstanding written and oral communication abilities.
• IT Proficiency: High level of IT literacy.
• Organisational Ability: Excellent organisational skills, capable of managing multiple tasks under pressure.
• Attention to Detail: Keen eye for detail to ensure accuracy and quality in all tasks.
• Complaint Handling Experience: Proven expertise in managing and resolving customer complaints effectively.

As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.

Why Join Vans Direct

• Generous Leave: 25 days of holiday, increasing with length of service, plus bank holidays.
• Rewards Platform: Access to an online platform offering cashback and discounts at various retailers.
• Service Discounts: Preferential rates for services.
• Employee Purchase Scheme: Exclusive access to our colleague purchase scheme.
• Share Incentive Plan: Participation in our share incentive scheme.
• Comprehensive Pension: Robust pension plan.
• Enhanced Family Leave: Superior maternity and paternity benefits.
• Continuous Learning: Ongoing training opportunities to help you develop your skills and advance your career.
• Positive Work Environment: A supportive and inclusive company culture that values teamwork and encourages innovation.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to help you maintain it.
• Community Involvement: Opportunities to participate in community charity initiatives, reflecting our commitment to social responsibility.

Embark on a rewarding career journey with Vans Direct, where your growth and success are our priorities. Apply now and take the next step towards an exciting future with us!

Apply today and become a part of the Vans Direct success story!

#LI-NP1