Service Advisor

Breeze Motor Company Ltd; Southampton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A renowned automotive service provider in Southampton is looking for a Service Advisor to join their dynamic team. This role involves communicating with customers about vehicle maintenance and providing estimates, while ensuring excellent customer service. The ideal candidate should possess strong communication and organisational skills, with a passion for the automotive industry. Competitive remuneration, professional working environment, and comprehensive training will be provided, making this a fantastic opportunity for career growth.

Benefits

Competitive remuneration package

Comprehensive training

Pension scheme

Cycle to work scheme

Free physio & chiropractic services

Discount on parts and labour

50% off gym membership

32 days annual leave plus extra for length of service

Qualifications

• Experience in a sales role, preferably in a main dealer setting.
• Ability to handle customer queries effectively.
• Strong professional and courteous demeanor.

Responsibilities

• Contact customers to provide updates on work progress.
• Prepare customer estimates based on company policies.
• Notify customers when work is completed.
• Upsell products and advise on necessary repairs.

Skills

Communication skills

Organisational skills

Technical knowledge

Multitasking

Tools

CDK

Job description

Company:Van Mossel Breeze

Job type:Permanent, full time

Are you passionate about providing exceptional customer service?

Ready to drive your career forward with one of the world’s most iconic automotive brands?

Our Volkswagen Van Centre in Southampton have a fantastic opportunity for a Service Advisor to join our successful team.

If you’re the type of person who thrives in a fast-paced environment, values exceptional customer service and enjoys building strong relationships, then this could be just the role for you!

Why Join Van Mossel Breeze?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel Breeze, we believe it’s our people who set us apart and drive our company forward as we continue to grow. If you’d like to be part of our journey, you will receive an excellent benefits package that includes:

• A competitive remuneration package
• A vibrant and professional working environment
• Comprehensive and continuous branded training
• Contributed Company pension scheme
• Cycle to work scheme
• Free physio & chiropractic services
• Enhanced maternity and paternity leave
• Discount on parts and labour at any of our dealerships
• 50% off PURE gym membership
• 50% off campervan hire through Breeze Campers
• 32 days annual leave, including bank holidays
• Extra annual leave, given on length of service (uncapped)

Package:

• Schedule: Monday to Friday: 7.15 to 17.30 / 7.45 to 18.00 (alternating weeks)
• Experience within sales, main dealer experience would be an advantage
• Possess good technical knowledge with ability to answer customer queries
• Ability to multitask and use your own initiative when faced with challenges
• Excellent communication and computer skills
• Impressive organisational skills
• Ability to thrive within a team
• Extensive knowledge of CDK desirable, although training will be given
• Professional and courteous manner

Job Description:

• Pro-actively contact customers with progress of work updates
• Provide customer estimates according to company policy on schedules, time and pricing
• Notify customers promptly of completion of work
• Ensure customer awareness of all products and services available
• Produce invoices of work carried out
• Upsell various products
• Advise customers of necessary repairs

Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’

Does this sound like the company for you?

Apply now – we look forward to meeting you!