Senior Specialist Solutions Architect, Amazon Connect, EMEA

Amazon.com, Inc.; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading cloud solutions company is seeking a Sr. Specialist Solutions Architect to address complex customer challenges within the EMEA region. You will represent customer needs in product development and provide advanced technical expertise. Ideal candidates will have over 5 years of experience in solution architecture, particularly in customer experience and CRM technologies, along with experience in the contact center industry. Join a collaborative team focused on innovation and customer success.

Benefits

Mentorship and career growth opportunities

Flexible work-life harmony

Inclusive team culture

Qualifications

• 5+ years of Solution Architecture/Design experience in Customer Experience/CRM/AI Solutions.
• Experience in the customer service/contact center industry.

Responsibilities

• Represent the voice of the customer to influence product development.
• Provide advanced technical knowledge to address critical business challenges.
• Act as a thought leader by sharing best practices.
• Collaborate with Business Development teams on technical solutions.
• Support AWS's internal community of technical experts.

Skills

Customer service/contact center industry experience

Solution Architecture/Design

Infrastructure architecture

Database architecture

Networking

Amazon Connect Experience

End-user or developer community engagement

Additional European language skills

Job description

Sr. Specialist Solutions Architect, Amazon Connect , EMEA Specialist Solutions Architect Team, Amazon Connect

Job ID: 3163500 | AWS EMEA SARL (UK Branch)

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain‑specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges, which might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!

The Worldwide Specialist Organization (WWSO) works backwards from our customer's most complex and business‑critical problems to build and execute go‑to‑market plans that turn AWS ideas into multi‑billion‑dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers and working across AWS as #OneTeam.

Key job responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain‑aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc.
• Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

About the team

The Amazon Connect Specialists Solutions Architects Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

About AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in the customer service/contact center industry
• 5+ years of Solution Architecture/Design experience in Customer Experience/CRM/AI Solutions

Preferred Qualifications

• Experience in infrastructure architecture, database architecture and networking
• Experience working with end‑user or developer communities
• Amazon Connect Experience, Amazon Connect Certification/Badges
• Additional European language skills are desirable

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Posted: February 6, 2026 (Updated about 3 hours ago)