Customer Experience Specialist - Betting Shop

William Hill PLC; Warrington; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading betting company in the UK is seeking a part-time Customer Service Representative in Warrington. You'll be at the core of providing exceptional customer experiences, welcoming customers and assisting with their queries. Responsibilities include processing bets and demonstrating the use of betting terminals. Benefit from competitive perks including annual pay review, holiday entitlement, and a supportive work culture. Embrace the chance to grow within the team and enhance your career.

Benefits

28 days holiday (pro rata)

Paid birthday day off

Annual Pay Review & Bonus Scheme

Subsidised travel

Pension plan with matching contributions

Perks and discounts

Career development opportunities

Qualifications

• Passion for delivering great customer service.
• Ability to engage with customers from all walks of life.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading betting company in the UK is seeking a part-time Customer Service Representative in Warrington. You'll be at the core of providing exceptional customer experiences, welcoming customers and assisting with their queries. Responsibilities include processing bets and demonstrating the use of betting terminals. Benefit from competitive perks including annual pay review, holiday entitlement, and a supportive work culture. Embrace the chance to grow within the team and enhance your career.