Guest Experience Agent - Flexible Hours & Wellness Focus

4C Group; Greater London; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading hospitality organization in Greater London is seeking a Front Desk Agent to enhance the guest experience at The Westin London City. You will manage check-ins and check-outs, process payments, and ensure smooth operations at the front desk. Ideal candidates have a pleasant demeanor, flexibility in working hours, and a commitment to brand values. Competitive benefits include flexible working arrangements, staff accommodation rates, and opportunities for continuous learning and development.

Benefits

Flexible working

Staff accommodation rates

Life Assurance Cover

Health Cash Plan

Private Medical Insurance

Continuous Learning & Development opportunities

Qualifications

• Ability to process guest check-ins and check-outs efficiently.
• Excellent communication skills to interact with guests.
• Commitment to the Westin Brand values and beliefs.

Responsibilities

• Process all guest check-ins by confirming reservations.
• Handle all payments, including credit and cash.
• Coordinate with Housekeeping for room readiness.

Skills

Pleasant and welcoming manner

Flexibility and adaptability

Forward-thinking

Immaculate appearance

Positive attitude

Job description

A leading hospitality organization in Greater London is seeking a Front Desk Agent to enhance the guest experience at The Westin London City. You will manage check-ins and check-outs, process payments, and ensure smooth operations at the front desk. Ideal candidates have a pleasant demeanor, flexibility in working hours, and a commitment to brand values. Competitive benefits include flexible working arrangements, staff accommodation rates, and opportunities for continuous learning and development.