Strategic Accounts Applications Engineer - Global Support

Transfo Services; Warrington; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global services company is looking for a Strategic Account Applications Engineer to provide advanced technical support for a strategic customer in Warrington. The role requires experience with complex digital environments and strong knowledge of HVAC systems. As part of a hybrid work model, the engineer will coordinate incident responses and ensure service continuity while collaborating with global support teams. The firm offers a competitive salary, bonus scheme, and various health and wellbeing benefits.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Various Health & Wellbeing Support Options

Gym Flex

Open Talent Market

Responsibilities

• Provide advanced second line technical support for a global strategic account.
• Act as the primary escalation point for complex incidents and service issues.
• Coordinate incident response and deliver structured root cause analysis.
• Support bespoke BMS and digital service solutions in production environments.
• Work closely with global Product Support and R&D teams.
• Ensure service continuity and customer confidence.
• Support proactive activities such as system optimisation and opportunity detection.
• Collaborate with wider CSH engineers to balance workload and risk.

Skills

Experience supporting complex BMS or digital building environments

Strong understanding of HVAC, electrical, or building services systems

Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP

Background in customer facing technical support or service delivery

Confident handling demanding stakeholders and escalations

Comfortable working in structured service environments with clear SLAs

Education

Relevant engineering or technical qualification

Job description

A leading global services company is looking for a Strategic Account Applications Engineer to provide advanced technical support for a strategic customer in Warrington. The role requires experience with complex digital environments and strong knowledge of HVAC systems. As part of a hybrid work model, the engineer will coordinate incident responses and ensure service continuity while collaborating with global support teams. The firm offers a competitive salary, bonus scheme, and various health and wellbeing benefits.