Events Operations Manager

Elior Uk; Paisley, Greater London; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading catering company in the UK is looking for an Events Operations Manager to oversee teams during events and ensure seamless execution from weddings to conferences. The ideal candidate should have proven experience in managing an events team and a genuine passion for customer service excellence. With opportunities for career development, competitive perks like free meals, and a supportive work environment, this role is perfect for someone looking to thrive in a dynamic setting.

Benefits

Free tasty meals

Flexible working hours

28 days of holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Proven experience of successfully managing an events team.
• Experience in weddings, funerals, and conference and banqueting.
• Genuine interest in customer service excellence.

Responsibilities

• Proactively manage teams on site for efficient service delivery.
• Motivate and manage FOH teams at various events.
• Ensure compliance with legal regulations and safety standards.

Skills

Team management

Customer service excellence

Event execution

Sales techniques

Motivation and leadership

Job description

Elior at work – Workdays Made Better with Great Food

A great workday starts withgreat food,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.

What you’ll be doing…

As a Events Operations Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients. You will work between Paisley Town Hall and Kilmardinny House being the operational manager in absence of the GM. As our events operations manager we are looking for someone who is equally comfortable on the floor doing a wedding, running a funeral or a busy bar before a comedy show who can also transition to doing a sales show round to secure future business.

• Motivating and managing all FOH team, including the events and bar teams.
• Delivering outstanding events and having fun while doing it.
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues
• Delivering high quality events from conception, sales through to seamless execution.
• Communicating to all guests in a timely manner via email, telephone and via events meetings
• Following our sales pipeline and sales process to deliver targeted sales.

Working Pattern: 5 days from 7 according to event requirements. 40 hours per week across 2 venues - overtime paid.

What can you bring?

• Proven experience of successfully managing an events team
• Experience in weddings, funerals and conference and banqueting
• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Self-motivated and innovative
• Previous experience within management, events execution and sales

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!