Apprentice GP Receptionist

Apprenticeship Preventx Ltd; Sheffield; On-site; GBP 18,000 - GBP 22,000; Full time

Job summary

A healthcare organization in Sheffield is seeking a GP Receptionist to ensure efficient operations in a busy practice. This full-time role (37 hours per week) is an 18-month fixed-term apprenticeship, leading to a permanent position upon successful completion. Responsibilities include managing patient databases, providing admin support to clinical staff, handling payments, and maintaining confidentiality. Applicants should be skilled in data entry and possess strong communication abilities, along with a commitment to providing excellent patient care.

Qualifications

• Effective communication skills for dealing with patients and team members.
• Ability to maintain confidentiality and security of patient data.
• Experience in administrative support and data entry.

Responsibilities

• Operate the patient database to book appointments and manage tasks.
• Maintain practice and patient records, ensuring data security.
• Act as a central point of contact for admin requests.
• Provide administrative support to clinical staff and maintain a tidy reception area.

Skills

Patient database management

Administrative support

Confidentiality

Communication skills

Data entry

Tools

SystmOne

Job description

GP Receptionist at a busy and exciting GP practice providing NHS healthcare services to the students of Sheffield Hallam University and the local community. Full time 37 hours per week, 18-month fixed term contract with the possibly of a permanent contract on successful completion of the apprenticeship.

• Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc.
• Operating and maintaining administrative systems on reception.
• Maintain practice and patient records, keeping all data secure.
• Central point of contact for admin requests.
• Receive and process payments and maintain records.
• Provide admin support for clinical staff, managers and clinical leads.
• Provide cover for the reception team.
• Maintain supplies of clinical stationery, e.g. prescriptions.
• General office tasks such as scanning, and photocopying and emailing.
• Personal development and training.
• Building security and complete opening and closing procedure.
• Confidentiality.
• Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.
• Process repeat prescription requests.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients’ healthcare records as necessary.
• Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the Data Quality Team.
• Manage all queries as necessary in an efficient manner.
• Run system searches for purposes of DNA, smears etc.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and noticeboards.
• Support all clinical staff with general tasks as requested.
• Attend Practice and Team meetings.

About the Training

As part of yourapprenticeship,you willbe requiredto attend Sheffield College on day release one day per month.

About the Employer

Our dedicated practice team consists of doctors, nursepractitioners, nurses, health practitioners, nurse associates, pharmacists, health care assistants, attached health care professionals, officers, administrative staff and receptionists. Together, we provide a full range of general medical services. All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.

Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer several clinics and services to promote good health and wellbeing whatever your medical condition.