Groups, Meetings & Events (GME) Sales Executive

Ennismore; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A well-known hospitality brand is seeking a Groups, Meetings & Events (GME) Sales Executive to join their team at The Hoxton, Southwark. This role involves managing the full booking journey, ensuring seamless event execution, and building lasting client relationships within a fast-paced environment. The ideal candidate will thrive on converting inquiries and have experience in sales for groups and events. This position also offers opportunities for personal and professional growth as part of a dynamic team.

Benefits

25 days holiday and bank holidays

Health cash plan

Free meal during shifts

Family discounts

Annual diversity events

Training and development opportunities

Qualifications

• Experience in reactive sales in groups or events within hotels or venues.
• Proven track record of meeting and beating sales targets.
• Ability to build strong and lasting client relationships.

Responsibilities

• Own the entire booking journey from inquiry to follow-up.
• Deliver exceptional client service and conduct site inspections.
• Manage billing account responsibilities to maintain timely deposits.
• Contribute to upselling and revenue growth for properties.

Skills

Sales conversion

Client relationship management

Organizational skills

Adaptability

Tools

Opera

Delphi

Job description

The Hoxton, Southwark | 40 Blackfriars Rd, London SE1 8NY, United Kingdom

We are looking for a Groups, Meetings & Events (GME) Sales Executive to join our GME team at The Hoxton.

As a Groups, Meetings & Events (GME) Sales Executive, you’ll be at the heart of our London cluster’s sales & planning engine - owning the full booking journey across our properties, converting enquiries, building lasting client relationships, planning and organising down to the last detail, ensuring every event is seamlessly handed over to our Operations teams and followed up with accordingly.

This role primarily focused on our short-lead business (fast turnaround, rapid conversion), the entertainment segment & group leisure segment. However, does require flexibility & adaptability to support on our long-lead business (think annual corporate offsites, large groups, private dining and everything in between) across all segments. You will also be responsible for our billing account management, ensuring all deposits are received on time and no account left open, along with building relationships with our Operations teams and running weekly meetings to brief them on the upcoming events at their hotel.

Above all, you’ll remain flexible and intuitive, following business needs as they evolve, balancing priorities without gaps or excuses. If you’re great with people, have experience in a reactive sales or groups and events environment and are looking to join our growth journey, this is just the ticket!

Job Description

What you’ll do…

• Booking Journey Ownership: Manage bookings from the point of enquiry, proposal, negotiation & contracting, to follow up – allowing Ops to do their thing delivering in the gap between handover and follow up.
• Client Service Excellence: Deliver outstanding service through prompt responses, site inspections, hotel tours, and thoughtful follow-ups.
• System Management: Use Delphi & Opera to block space, generate contracts, create function sheets, raise invoices, input room lists, track deposits/payments - all in line with SOPs.
• Third Party Platforms: Assistance in third party platform management as requested and required.
• Short-Lead vs Long-Lead: Lead strong with short lead bookings, however have an awareness on capacity to assist with long-lead as needed.
• Communication: Build strong relationships with hotel departments and central teams, ensuring smooth operational handovers and flawless execution.
• Revenue Contribution: Feed into forecasting and budget tracking through pipeline insight, weekly revenue meetings, and strategic yielding. Also contribute to upselling for each property, whilst balancing client relations to maximise revenue opportunities at every point of the client lifecycle.
• Cross-Site Support: Conduct site inspections, Ops meetings and ad hoc requests across all London hotels, supporting the wider GME team with proactive sales and ad-hoc projects.
• Operations Handover: Attend and contribute to weekly ops meetings, ensuring all details are communicated and follow-ups are actioned.
• Client Relationships: Prioritise developing client connections to drive loyalty, repeat business, and reputation as the go-to contact for GME in London.
• Culture & Teamwork: Contribute to a positive team culture, collaborate effectively, and bring creativity to problem-solving

Qualifications

What we’re looking for…

• Experience working within reactive sales in groups or events within hotels, venues or private members clubs
• Someone who gets a kick out of converting sales, with a track record of beating targets
• Experience using a system like OPERA and DELPHI would be an advantage
• A people person, great at building strong and lasting relationships
• You enjoy working at a fast pace, know how to stay organised and get the details right
• You’re looking for a challenge and a place where you can be you (no clones in suits here)
• You’re not precious. We leave our egos at the door and help gets stuff done

Additional Information

What\'s in it for you...

• 25 days holiday (and bank holidays), pension and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.