Reception Supervisor

Ennismore; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hospitality company in Greater London seeks an energetic Reception Supervisor to manage Front Office operations and provide memorable experiences for guests. This role involves inspiring a team, assisting with bookings, and engaging with guests to ensure their needs are met. Ideal candidates should be helpful and passionate about hospitality while contributing positively to a fun team environment. Join us for unique perks, including a health plan, holidays, and excellent discounts.

Benefits

28 days holiday

Health cash plan

Free night at The Hoxton

Meal for two on start

Excellent discounts across Ennismore

Training and development opportunities

Qualifications

• Enthusiastic about helping others and creating a memorable experience.
• Individuality and authenticity are valued traits.
• Eagerness to work in a supportive team environment.

Responsibilities

• Manage daily Front Office operations and inspire a team.
• Assist with booking management and coordinate with departments.
• Provide guest recommendations and handle requests.

Skills

Helpful attitude

Passion for hospitality

Teamwork

Job description

The Hoxton, Holborn | 199-206 High Holborn, London WC1V 7BD, UK

We are looking for an energetic Reception Supervisor to join our Holborn team.

Holborn was the second Hox to join the fam, taking over a Grade II‑listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you’ll do…

• Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop‑up restaurant to try in the area - you’re the one‑stop‑shop for our guests to turn to
• Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests’ stay.

Qualifications

What we’re looking for…

• It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi‑annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact