Senior Manager Land Experience & Product Development

Royal Caribbean Group; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A major cruise line is seeking a Senior Manager, Land Experience & Product Development to lead strategies for immersive guest experiences. This role requires over 5 years of experience in destination management and product development within the tourism or luxury cruise sectors. The successful candidate will oversee operational excellence, maintain relationships with tour operators, and leverage data for continuous improvement. Strong communication skills and proficiency in tools like Excel and PowerPoint are essential, alongside a related degree or equivalent experience.

Benefits

Competitive compensation and benefits package

Career development opportunities

Qualifications

• 5+ years in Destination Management, Tour Operating, and Product Development.
• Experience in tourism or in the luxury cruise/hotel/land segment.
• Able to conduct travel.

Responsibilities

• Lead strategy and execution of land-based guest experiences.
• Build relationships with global tour operators and local guides.
• Oversee land-based program execution and monitor guest satisfaction scores.

Skills

Client communication

Problem solving

Analytical skills

Presentation preparation

Education

4-year degree or equivalent work experience

Tools

Excel

Word

Outlook

MS PowerPoint

Job description

Senior Manager, Land Experience & Product Development

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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

ABOUT THE COMPANY:

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Whether you want to gaze at icebergs or palm trees, the choice is yours. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

ROLE OVERVIEW:

The Senior Manager, Land Experiences & Product Development is responsible for leading the strategy, development, and execution of immersive, culturally rich, and operationally seamless land-based guest experiences across global destinations. This role ensures that every guest touchpoint ashore reflects the brand’s commitment to deliver on our financial growth and guest satisfaction targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Experience Strategy & Innovation

• Design and evolve a portfolio of land-based experiences that reflect the brand’s premium positioning and guest expectations.
• Identify emerging travel trends and cultural insights to inform new product development.
• Collaborate with brand marketing and commercial teams to ensure offerings are differentiated and aligned with consumer insights.

2. Destination & Partner Management

• Build and maintain strong relationships with global tour operators, local guides, national and local tourism boards.
• Negotiate contracts and ensure partners meet brand standards for safety, service, and storytelling.
• Conduct regular destination visits to audit and enhance experience quality.

3. Operational Excellence

• Oversee the end-to-end execution of land-based programs, ensuring smooth coordination with shipboard and shoreside teams.
• Monitor guest satisfaction scores, incident reports, and operational KPIs to drive continuous improvement.
• Manage P&L for land experiences, including budgeting, pricing strategy, and revenue optimization.
• Analyze performance data to identify growth opportunities and improve profitability.
• Collaborate with revenue management and sales teams to support pre-cruise and onboard sales initiatives.
• Lead a high-performing team of destination land managers and coordinators.
• Foster a culture of creativity, accountability, and guest-centric thinking.
• Provide coaching, development plans, and succession planning for team growth.

6. Brand & Guest Experience Alignment

• Partner with marketing and content teams to promote experiences through compelling narratives and visuals.
• Act as a brand ambassador in destination communities and industry events.

QUALIFICATIONS AND EDUCATION:

• 4-year degree or equivalent work experience is preferrable.

Years of experience:

• 5+ years in Destination Management, Tour Operating, and Product Development experience in tourism or in the luxury cruise/hotel/land segment.

Essential qualifications and skills:

• Able to communicate with clients and internal management.
• Computer skills include Excel, Word, Outlook, and Windows Based Programs.
• Capable of conducting travel.
• Problem solving / analytical skills.
• Excellent at preparing presentations using MS PowerPoint.