IT Support Engineer

Graham And Brown Ltd.; Blackburn, Padiham; Hybrid; GBP 28,000 - GBP 36,000; Full time

Job summary

A renowned British family company in Blackburn is seeking an IT Support Engineer to provide exceptional technical support across UK sites and remotely. The role involves troubleshooting hardware and software issues, assisting with IT equipment maintenance, and working with various departments to enhance operational efficiency. Ideal candidates will have a minimum of two years' technical support experience, knowledge of Windows and Mac systems, and excellent communication skills. Enjoy benefits like hybrid working options and generous discounts for home products.

Benefits

Birthday off

Flexi-time working

Hybrid working option

Up to 60% discount

10% pension scheme

Enhanced maternity and paternity pay

Free parking

Regular social events

Qualifications

• Minimum of two years' experience in a technical support role.
• Strong troubleshooting and diagnostic skills are required.
• Valid UK driving license to service both sites.

Responsibilities

• Provide technical support across UK sites and remotely.
• Troubleshoot hardware and software issues effectively.
• Contribute to continuous improvement of IT services.

Skills

Technical support experience

Windows operating system knowledge

Mac operating system knowledge

Troubleshooting skills

Excellent communication skills

Customer service orientation

Tools

Active Directory

IT ticketing systems

Job description

Overview

£28,502 to £35,627 plus on call allowance

Welcome to Graham & Brown Holdings - a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.

The Role:

We are currently looking for a dedicated IT Support Engineer to join our innovative team at G&B Home Living. In this role, you will provide exceptional technical support for our internal colleagues across our 2 UK sites (Blackburn and Padiham) and remotely for our divisions in Europe and North America, ensuring that all IT systems and equipment are running efficiently. As the first point of contact for IT queries, you will troubleshoot hardware and software issues, assist in the setup and maintenance of IT equipment, and contribute to the continuous improvement of our IT services.

As our IT Support Engineer you will work closely with various departments to identify IT needs and deliver solutions that enhance productivity and operational efficiency. If you are an enthusiastic IT professional with a passion for problem-solving and providing outstanding customer support, we invite you to apply and bring your expertise to our family at G&B Home Living.

Our IT Support Engineer will also join our on call rota, after an initial training period, to provide out of hours support to the wider business between the hours of 6am and midnight.

Requirements

Essential Requirements to be successful as our IT Support Engineer:

• A minimum of two years' experience in a technical support role or similar capacity
• Strong knowledge of Windows and Mac operating systems, as well as common software applications
• Excellent troubleshooting and diagnostic skills
• Strong communication skills, with the ability to explain technical information to non-technical users
• Ability to work well under pressure and manage multiple priorities
• Strong customer service orientation and a proactive approach to addressing user needs
• Familiarity with IT ticketing systems and remote support tools
• Experience and knowledge of Active Directory
• Experience and knowledge of group policy
• Valid UK driving licence (or equivalent) to service both sites in Lancashire

Desirable Requirements to be successful as our IT Support Engineer:

• Experience with networking technologies and support
• Experience in working in a Hybrid environment
• Experience with Intune
• Experience with Virtual Environments
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus

Benefits

We believe in rewarding our team for their hard work and dedication. Here's what you'll get when you join us:

• Your birthday off—because you deserve to celebrate in style!
• Flexi-time working - so long as core departmental hours are covered within the team
• Hybrid working - option to work remotely one day per week, after an initial training period
• A fantastic discount of up to 60% - perfect for giving your home a makeover
• A generous pension scheme (totalling 10%) - because your future matters
• Enhanced maternity and paternity pay - because we support your family journey
• Free parking and access to company vehicles for business needs
• Regular social events hosted by our Fun Squad - because we know how to work hard and play hard

If this sounds like your perfect role, don't delay in making your application to join us as IT Support Engineer today and we will be in touch with you very soon!