Service Advisor

Listers Group; Stratford-upon-Avon; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A family-owned motor retailer in Stratford-upon-Avon is recruiting a Service Advisor to handle customer interactions and ensure workflow efficiency within the dealership. The ideal candidate possesses excellent customer service skills and experience in a similar role. Responsibilities include booking vehicles for service, updating customers on progress, and liaising with various departments. Benefits include a competitive salary with bonuses, 25 days holiday, and comprehensive training opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers and services

Free Parking

Qualifications

• Previous experience in a customer service role, ideally working to key targets.
• Good knowledge of dealer management systems is advantageous but not essential.
• Motor trade or automotive experience is preferred but not essential.

Responsibilities

• Deliver high levels of customer satisfaction in a busy environment.
• Book customer vehicles for maintenance/repairs and liaise with workshop.
• Provide seamless service from drop-off to vehicle handover.

Skills

Excellent customer service

Organisation and administrative skills

Ability to build rapport

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £35,000 plus use of a company car.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.