Aftersales Manager

Listers Group; Bristol; On-site; GBP 75,000; Full time

Job summary

A leading automotive dealership based in North Bristol is seeking a high-achieving Aftersales Manager. This role involves managing the service department while ensuring exceptional customer care. Responsibilities include leading a team, achieving sales targets, and ensuring operational efficiency. Benefits include a company vehicle, OTE of £75,000, and various perks like holidays, pension, and wellness programs.

Benefits

33 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Loyalty incentives

Staff referral scheme

Professional qualifications

Company Events

Qualifications

• Previous experience as a Senior Service Advisor, Service Manager, or similar is preferred.
• Strong drive to meet department KPIs and brand standards.
• Exceptional customer satisfaction record is required.

Responsibilities

• Manage, coach, and develop workshop staff.
• Plan and deliver sales targets.
• Drive workshop efficiency and growth.
• Oversee budget and business performance.
• Collaborate with other department managers.

Skills

Management and leadership skills

KPI achievement

Customer satisfaction

Profitable track record

Motor trade experience

Job description

Job Introduction

We are currently recruiting for a high achieving Aftersales Manager for our Toyota Dealership based in Patchway, North Bristol. The hours of work are 8am to 6pm, Monday to Friday.

Listers Toyota Bristol (North) is the European flagship for Toyota and Lexus. It is an 21 bay workshop, with dedicated MOT, wheel alignment and SMART repair facilities.

Benefits include the use of a company vehicle and an OTE of £75,000.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance

About you

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
• You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.