Learner Engagement & Enrolment Specialist

Zip Hustle; Birmingham; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

An education organisation in Birmingham seeks Learner Engagement and Enrolment Officers to guide learners through the onboarding process. The role requires effective communication, strong interpersonal skills, and the ability to convert enquiries into enrolments. Candidates should possess industry knowledge of funding streams and skills programmes. The position operates in a hybrid model, offering flexible support. Applicants must have eligibility to work in the UK. Prior to employment, successful candidates will undergo necessary checks.

Qualifications

• Understanding of funding streams and employability programmes.
• Exceptional written and verbal communication skills.
• Strong interpersonal abilities for handling sensitive issues.
• Proven ability to analyse challenges and implement solutions.
• Ability to manage changing priorities and meet deadlines.
• Commitment to teamwork with external partners.
• Competence in relevant digital tools.

Responsibilities

• Contact potential learners with prompt follow-ups.
• Provide comprehensive information about courses and requirements.
• Maintain a personalised approach to communication.
• Track and log enquiry status in CRM system.
• Convert enquiries into enrolments by guiding learners.
• Follow-up structured plans for unresponsive leads.
• Collaborate with marketing to enhance promotional efforts.
• Deliver high levels of customer service to potential learners.

Skills

Industry Knowledge

Communication

Interpersonal Skills

Problem-Solving

Adaptability

Team Collaboration

Technical Proficiency

Tools

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

An education organisation in Birmingham seeks Learner Engagement and Enrolment Officers to guide learners through the onboarding process. The role requires effective communication, strong interpersonal skills, and the ability to convert enquiries into enrolments. Candidates should possess industry knowledge of funding streams and skills programmes. The position operates in a hybrid model, offering flexible support. Applicants must have eligibility to work in the UK. Prior to employment, successful candidates will undergo necessary checks.