Customer Success & Sales Executive B2C

learndirect Limited; Bournemouth; On-site; GBP 60,000; Full time

Job summary

A prominent online education provider in Bournemouth is searching for a Customer Success & Sales Executive to assist motivated learners ready to invest in themselves. This role focuses on engaging warm leads, understanding their goals, and recommending educational paths. The position offers competitive pay with uncapped commission, a vibrant workplace culture, and opportunities for career growth. Full availability is a must in a fast-paced, performance-driven environment.

Benefits

Uncapped commission

Generous bonus scheme

Free course after probation

Regular incentives and prizes

Company pension

Birthday off

Employee Assistance Programme

Qualifications

• Proven track record in sales or customer service roles.
• Strong communication skills with a passion for helping learners.
• Ability to work towards KPIs and targets.

Responsibilities

• Guide motivated learners in their educational journey.
• Handle inbound and outbound calls.
• Recommend appropriate courses based on learner goals.
• Work towards KPIs within a sales team.

Skills

Customer Service

Sales Techniques

Communication Skills

Goal Orientation

Job description

Customer Success & Sales Executive (B2C)

Do you have the necessary right to work in the UK?* You must have the necessary right to work in the UK

Contract type: Full-time, Permanent

Location: Bournemouth, SouthWest BH2

About Us

At learndirect, we don’t just deliver education, we change lives.

As the UK’s largest online learning provider, we’ve spent the last 25 years helping millions of learners unlock new careers, gain confidence, and achieve their ambitions through flexible, accessible education. From GCSEs, Degree Pathways, and Access to HE Diplomas to specialist qualifications in Dental Nursing and Animal Care, we’re at the forefront of digital learning.

With ambitious growth plans underway, now’s the perfect time to join a high-energy, target-driven team that’s redefining online education and rewarding success every step of the way.

The Role: Sales Executive

As a Sales Executive, you’ll be the voice of learndirect — guiding motivated learners who are ready to invest in themselves. These are warm leads only (no cold calling), so your focus is on understanding, advising, and converting.

You’ll:

• Handle inbound and outbound calls with learners who’ve already shown interest
• Understand each learner’s goals and recommend the right course for them
• Enroll learners and guide them through the full learning package
• Work towards daily KPIs within a high-performing sales team
• Deliver a world-class customer experience

This is a fast-paced, results-focused role — perfect for someone who thrives on targets, momentum, and wins.

What’s In It for You

• Uncapped commission with a realistic OTE of £60,000+
• Competitive base salary + generous bonus scheme from day one
• Regular incentives including spot bonuses, team prizes, Amazon vouchers & more
• Annual leave + bank holidays + your birthday off 🎉
• £50 Amazon voucher on your birthday
• Free course of your choice after passing probation
• Refer-a-friend bonus scheme
• Employee Assistance Programme (Health Hero)
• Company pension
• A vibrant, supportive culture with regular social events

Working Hours

You’ll work full-time on a flexible rota, which includes some evenings and weekends.

Prefer a couple of mornings off during the week? Want to boost your earnings with weekend shifts? Flexibility works both ways, but full availability is essential. This is a performance-driven environment where commitment and consistency fuel success and provides excellent rewards.

Our Hiring Process

We keep things efficient and focused:

1. Initial screening call - Meet our Talent Acquisition & Trainer via MS Teams to discuss your experience, motivations, and strengths.
2. Sales roleplay & values interview - Meet the Sales Management Team and show us your approach, energy, and sales instincts.
3. Offer & onboarding - If you’re the right fit, we move quickly.

Final Word

We’re not just hiring — we’re building a team of future top performers.

If you’re motivated, resilient, and hungry for results, this is your opportunity to grow your career with one of the UK’s most forward-thinking education companies. Put the effort in, chase success, and the rewards will follow.