Parts Manager

Cooks Motor Group; Norwich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

An automotive retail group seeks a Parts Manager in Norwich to lead and optimize the parts department. You will ensure effective team communication and resource management while striving for exceptional customer service. The position demands a background in the automotive industry, strong organizational skills, and a leadership style that inspires and motivates. Join this dynamic team and contribute to a growing network that prioritizes excellence in customer experience.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid volunteer day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance

Qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, responding quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

Responsibilities

• Effectively communicate and motivate bodyshop aftersales teams.
• Proactively lead a team and ensure they operate effectively.
• Focus resources to drive the business forward.
• Develop strategic decisions for the parts organization.
• Review country KPIs and address negative trends.
• Carry out performance and development reviews with managers.
• Assess parts improvements continuously.

Skills

Experience within the automotive industry

Excellent organisation skills

Experience in high-level reporting

Agile environment experience

Open and approachable leadership style

Motivating and coaching managers

Job description

Parts Manager–Volkswagen Norwich

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Effectively communicate and motivate the bodyshop aftersales teams, as well as adapt to the changing needs of the company.
• Proactively lead a team, being present in the field and ensuring they are empowered to make the right local decisions to drive the business forward.
• Direct and focus available resources to ensure parts teams operate effectively and efficiently.
• Develop and drive strategic decisions for the parts organization to meet current and future business needs.
• Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues.
• Carry out quarterly performance and development reviews with managers, understanding what is needed for them to develop their role, setting clear goals, expectations, and follow ups.
• Constantly assess parts improvements.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us — just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.