Merchant Support Specialist (Customer Ops)

Methodfi; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A payment service provider in London is seeking a Customer Operations team member to enhance merchant support through calls, emails, and chats. The ideal candidate is empathetic, detail-oriented, and able to thrive under pressure. Responsibilities include educating clients on services, resolving inquiries rapidly, and maintaining detailed records. The position offers comprehensive benefits, professional growth opportunities, and a commitment to diversity and inclusion.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support through GymPass

Extended maternity and paternity leave

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Experience in inbound customer service or technical support is ideal, but not essential.
• Technically confident and quick to learn new systems.
• Strong problem-solving skills, even under pressure.

Responsibilities

• Handle high volumes of incoming calls, emails, and web chats from our merchants.
• Resolve queries, questions, and escalations quickly and professionally.
• Educate merchants about Teya products and services.

Skills

Customer service experience

Technical support skills

Problem-solving skills

Proficiency in MS Office

Attention to detail

Empathy and patience

Team player

Job description

A payment service provider in London is seeking a Customer Operations team member to enhance merchant support through calls, emails, and chats. The ideal candidate is empathetic, detail-oriented, and able to thrive under pressure. Responsibilities include educating clients on services, resolving inquiries rapidly, and maintaining detailed records. The position offers comprehensive benefits, professional growth opportunities, and a commitment to diversity and inclusion.