Payments Operations Lead (EPOS & Merchant Solutions)

It’s Lolly Limited; Braintree; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading software and tech firm in hospitality is seeking a Payments Specialist based in Braintree. This role involves managing the end-to-end payments processes, ensuring accuracy in merchant payments and compliance. The ideal candidate will support various operational teams and serve as the internal payments expert. Responsibilities include onboarding management and compliance with PCI DSS, along with ensuring minimal disruption to customers. Strong attention to detail and operational discipline are required, along with experience in payments operations.

Qualifications

• Experience in payments operations and merchant services.
• Strong understanding of card payments and settlements.
• Proven experience with data and reporting tools.

Responsibilities

• Own the end-to-end payments operation across Lolly’s EPOS.
• Investigate and resolve transaction and settlement issues.
• Maintain PCI DSS compliance and secure handling of payments data.

Skills

Experience in payments operations, finance operations, or merchant services

Strong understanding of card payments, settlements, and reconciliation

High attention to detail and process discipline

Comfortable working with data, spreadsheets, and reporting tools

Confident working across teams and with external providers

Able to manage multiple issues without losing control

Experience within EPOS, SaaS, or hospitality environments

Exposure to PCI DSS, chargebacks, or fraud processes

Experience working with payment gateways or acquirers

Familiarity with scaling operational processes

Education

Educated to A-level or equivalent

Job description

A leading software and tech firm in hospitality is seeking a Payments Specialist based in Braintree. This role involves managing the end-to-end payments processes, ensuring accuracy in merchant payments and compliance. The ideal candidate will support various operational teams and serve as the internal payments expert. Responsibilities include onboarding management and compliance with PCI DSS, along with ensuring minimal disruption to customers. Strong attention to detail and operational discipline are required, along with experience in payments operations.