Casual Sales Assistant

Fraser’s Group; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online.

As a Sales Assistant, you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

What You’ll Get

• Competitive Pay
• Staff Discount across all Frasers Group brands
• Progression Opportunities across our fast-growing retail network
• Premium Working Environment in a new, luxury retail space
• Training and Development to help you succeed

Job Description

• Greet all customers with warmth, confidence, and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products, staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent, high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.

Qualifications

• Confident, enthusiastic, and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused, with a passion for delivering exceptional service.
• Team player who thrives in a fast-paced retail environment.
• Reliable, flexible, and willing to adapt to changing business needs.
• Fashion-aware with a strong interest in designer and contemporary brands.

Additional Information

AtFlannels, we live by our core values:

• Think Without Limits – Move fast, take bold action, and bring the team along with you.
• Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
• Be Relevant – Stay connected to our people, our partners, and the planet.

This is a zero-hour contract. Working hours will vary and are not guaranteed each week.

Due to high interest in this role, we may close the vacancy early.We encourage you to apply as soon as possible to avoid disappointment.