Veterinary Receptionist

Kernow Vet Group; Saltcoats; Hybrid; GBP 20,000 - GBP 25,000; Full time

Job summary

A veterinary clinic in Scotland is seeking a friendly Veterinary Receptionist to join their team. The role requires excellent communication skills and organizational ability, as well as the capability to multi-task in a fast-paced environment. Responsibilities include handling emergency phone calls, scheduling appointments, and maintaining the reception area. Competitive benefits include annual leave, enhanced family policies, and discounts for staff pet care, with an immediate start possible.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in customer service and administrative tasks.
• Full clean, manual driving licence required for transportation.

Responsibilities

• Triage emergency phone calls.
• Schedule appointments and dispense medications.
• Process payments and maintain cleanliness in the reception area.

Skills

Excellent communication skills

Strong organisational skills

Attention to details

Proficiency in computer skills

Customer service experience

Job description

Oaks Veterinary Centre, Saltcoats, Saltcoats, Scotland

We are looking for a friendly and approachable Veterinary Receptionist to join our team at Oaks Vet Centre. The ideal candidate will have a passion for animals and experience in customer service and administrative tasks. We are looking for someone with excellent communication skills both verbal and written, strong organisational skills, attention to details, the ability to multi-task in a very fast-paced environment and proficiency in computer skills.

The role will be based between our Saltcoats, Largs and Dundonald branches, working 40 hours per week over 4 days. A share of the weekend rota is also included. The role may involve some animal handling in our Dundonald branch, full training will be given. A full clean, manual driving licence is required for transportation of patients using the practice vehicle. An immediate start is possible.

Duties will include:

General reception duties which includes greeting clients and their pets as they arrive at the practice. Customer care is important to us and we want our clients to feel comfortable and relaxed. Others duties include:

• Triage emergency phone calls
• Scheduling appointments
• Dispensing medications
• Processing payments/banking
• Dealing with outstanding accounts
• Maintain cleanliness of reception, consult rooms and communal areas

About the team

Our greatest asset is our team. Our experienced team of veterinary surgeons is supported by a dedicated team of nurses and support staff. We all pride ourselves on providing the highest level of patient care and customer service. We have a reception team of 11 working over 3 practices in Ayrshire, Saltcoats, Largs and Dundonald.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Oaks Veterinary Centre, Saltcoats

7 Bute Terrace, Saltcoats, KA21 5BA, United Kingdom