Customer Service Assistant (Games)

HB Leisure Ltd; Lancashire; On-site; GBP 18,000 - GBP 22,000; Full time

Job summary

A leading amusement park operator is seeking enthusiastic Customer Service Assistants (Games Host) for their iconic seaside location. You will manage skill games, engage with guests, and ensure memorable experiences. Ideal candidates should possess excellent customer service and communication skills, along with a positive attitude. The position offers flexible hours, a bonus scheme, and opportunities for global travel. Join the team and develop recognized skills in a fun environment.

Benefits

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts to retailers

Unlimited access to wellbeing resources

Career travel opportunities

Qualifications

• Great customer service and communication skills.
• A positive, outgoing personality.
• Ability to thrive in a fast-paced, outdoor setting.
• Availability on weekdays and weekends.

Responsibilities

• Operate and manage a skilled games kiosk.
• Engage with guests to ensure a fun experience.
• Maintain a welcoming atmosphere.
• Handle transactions and distribute prizes.

Skills

Customer service skills

Communication skills

Positive attitude

Ability to work outdoors

Job description

Love the thrill of working at one of the UK’s most iconic seaside amusement parks with over 100 years of histoy? Excited by world‑famous rollercoasters, live shows, and creating unforgettable guest moments? Ready to bring energy, passion, and fun to every shift at Blackpool Pleasure Beach? Then this is the job for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Blackpool Pleasure Beach!

As aCustomer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities:

• Operate and manage a skilled games kiosk in a high-energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer theopportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in afun theme park environment and develop skillsthat will be recognised throughout your career!