Customer Service Assistant (Games)

HB Leisure Ltd; England; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure operator is seeking enthusiastic Customer Service Assistants (Games Host) for a fun role at a renowned theme park in the UK. The position involves managing games, engaging with guests, and providing exceptional customer service. Ideal candidates are outgoing, reliable, and have a passion for hospitality. Benefits include a daily bonus scheme, flexible hours, discounts, and opportunities for global travel in the leisure industry.

Benefits

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts to top retailers

Access to wellbeing resources

20% discount on-site purchases

Free entry to affiliated sites

Uniform Provided

On Site Parking

Qualifications

• Great customer service and communication skills.
• Positive, outgoing personality with a passion for hospitality.
• Ability to thrive in a fast-paced outdoor setting.

Responsibilities

• Operate and manage a skilled games kiosk in a theme park environment.
• Engage with guests, ensuring a fun and memorable experience.
• Handle transactions and prize distribution.

Skills

Customer service skills

Communication skills

Outgoing personality

Reliability

Work ethic

Job description

Interested in working at one of the UK’s best‑loved family theme parks? Are you excited by the idea of joining a resort that’s home to thrilling rides, Europe’s only Thomas Land, and a beautiful 15‑acre zoo? Does helping families create unforgettable memories in a fun, fast‑paced environment sound like your perfect day? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor!

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities:

• Operate and manage a skilled games kiosk in a high‑energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus(Subject to T&C's)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 20% discount in both retail and food purchases on site
• 50% of meals at Drayton Manor Hotel
• Free entry into sites affiliated with Drayton Manor e.g. West Midlands Safari Park & Waterworld
• Free Entry to Drayton Manor for you and 4 friends up to 10 times in the year!
• Uniform Provided
• On Site Parking

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environmentand develop skillsthat will be recognised throughout your career!