Visitor Services Assistant

Community Base; Brighton; On-site; GBP 13,000 - GBP 27,000; Part time

Job summary

A vibrant cultural venue in Brighton is seeking back of house support to ensure a smooth experience for artists and visitors during events. This role requires enthusiasm for practical work, excellent customer service skills, and availability for variable shifts as needed. The position entails responsibilities such as stage door cover, furniture set ups, and general housekeeping. Remuneration is competitive, with opportunities for overtime, and the role is fixed term until June 2026.

Responsibilities

• Stage Door cover
• Furniture and room set ups
• Parking
• Back of house security
• Health and safety
• General housekeeping

Skills

Enthusiasm for practical work

Excellent customer service skills

Experience in a hands-on role within a venue, arts or entertainment environment

Job description

Overview

Fixed term contract until end of June 2026. 20 hours per week plus overtime. FTE Salary £26,270 per annum (£13.65 per hour), subject to annual pay review. Time and a half payable between 1am and 8am and on Bank Holidays.

Role and context

Join our friendly back of house team in a varied and dynamic role, ensuring our artists, clients and visitors enjoy the best possible experience at Brighton Dome’s historic destination venues. The role is primarily to ensure sufficient cover during the Brighton Festival period in May, with employment continuing through to the end of June to support post Festival activity.

Working hours and physical demands

Shifts typically range from 6 to 12 hours in length, with working hours between 8am and 2am. The role requires the ability to remain physically mobile for up to 6 to 8 hours per shift, including lifting and moving items in line with manual handling guidelines. Excellent weekend availability is essential. Candidates must have strong availability and flexibility during the first month of employment to complete training in the lead up to Brighton Festival in May.

Duties and responsibilities

• Stage Door cover
• Furniture and room set ups
• Parking
• Back of house security
• Health and safety
• General housekeeping

Skills, experience and attributes

• Enthusiasm for practical work
• Excellent customer service skills
• Experience in a hands-on role within a venue, arts or entertainment environment

Availability and pattern

You will work a variable shift pattern across daytime, evening and weekends in line with event requirements. Availability across a range of shifts each week is expected.

Applications and selection

For further information please visit the Brighton Dome careers page. To apply for the role, visit the recruitment portal. Applications closing date: 11.55pm on Sunday 1st March 2026. Interviews to take place the week commencing 9th March 2026.

Equality and inclusion

Brighton Dome & Festival values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from all backgrounds and all parts of the community, particularly from ethnically diverse and disabled people. All applications are judged on merit.

Remuneration note

FTE Salary £26,270 per annum (£13.65 per hour), subject to annual pay review.

Source: Brighton Dome recruitment materials (no external URLs retained in the final description).