Distribution Hub GM – Customer‑Centric Ops Leader

Sainsbury's Supermarkets Ltd; Barrow-in-Furness; On-site; GBP 150,000 - GBP 200,000; Full time

Job summary

A leading retail company in Barrow-in-Furness is seeking a high-performing manager to lead a team dedicated to exceptional customer service. This role includes accountability for store operations and fostering a customer-first environment while maintaining high standards of service. Ideal candidates will demonstrate strong leadership skills and the ability to inspire their teams. The company offers a competitive salary and a comprehensive benefits package, including discounts and wellness support.

Benefits

10% discount card after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience managing a fast-paced retail operation.
• Ability to inspire and motivate teams towards common goals.
• Strong insight-driven decision-making capabilities.

Responsibilities

• Lead high-performing teams to improve customer experiences.
• Accountable for store and customer fulfilment operations.
• Ensure exceptional store standards and delivery processes.

Skills

Team leadership

Customer service focus

Decision-making

Communication

Employee relations

Job description

A leading retail company in Barrow-in-Furness is seeking a high-performing manager to lead a team dedicated to exceptional customer service. This role includes accountability for store operations and fostering a customer-first environment while maintaining high standards of service. Ideal candidates will demonstrate strong leadership skills and the ability to inspire their teams. The company offers a competitive salary and a comprehensive benefits package, including discounts and wellness support.