Field Service Engineer

Apogee; England; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading tech solutions provider is seeking a skilled Service Engineer to join their dynamic team. This fully remote role involves conducting service visits, diagnosing faults, and providing exceptional customer support. Candidates must have experience with MFD printers and strong IT knowledge, as well as a commitment to excellent service. The position includes flexible working options and various employee benefits to support work-life balance.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Professional development support

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Qualifications

• Experience as an engineer on MFD printers is essential.
• Strong IT knowledge, especially for networking and scanning setup.
• Previous customer-facing experience demonstrating first-class service.

Responsibilities

• Conduct service visits to maintain customer equipment and provide support.
• Respond promptly to service requests for equipment repairs.
• Perform fault diagnosis and implement effective repairs.
• Carry out preventative maintenance as per guidelines.
• Communicate effectively with customers and report on service work.
• Install sold equipment and ensure customer satisfaction.
• Provide training on equipment use to customers.
• Manage inventory of spare parts effectively.

Skills

MFD printer engineering

IT networking knowledge

Customer service experience

Target-driven environment experience

Professional appearance

Willingness to train on new products

Job description

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

JOB DETAILS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

Conducting service visits to address reported calls and maintain high standards of professional service support.

Responding promptly to customer service requests for the repair of business equipment.

Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.

Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.

Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.

Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.

Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.

Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.This role is fully remote at client sites.. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• It is essential that you have worked as an engineer on MFD printers
• IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment
• To be smart and presentable at all times
• Willing to undertake training on new product lines, such as Laptops and PC’s

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy – no need to repeat your entire CV, we promise!