Repair Centre Technician

Convergetp; Stafford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading technology firm based in Stafford is seeking a Repair Centre Technician to join its Operations team. This hands-on role involves diagnosing and repairing IT equipment to ensure customer satisfaction. Ideal candidates will have repair centre experience, strong attention to detail, and the ability to work towards KPIs while maintaining a safe working environment. The company values sustainability and inclusivity, making it a great place for career development and innovation.

Benefits

Opportunities for training, certification, and career development

Collaborative team environment

Chance to work with leading technology brands

Qualifications

• Repair centre or technical repair experience is essential.
• Must possess strong hardware break/fix experience.
• GCSEs including Maths and English are required.

Responsibilities

• Diagnose and repair hardware faults on PCs, laptops, and mobile devices.
• Record all diagnostics and repairs accurately on company systems.
• Complete quality assurance checks on repaired devices.

Skills

Repair centre or technical repair experience

Hardware break/fix experience on desktops and laptops

Strong attention to detail and customer focus

Ability to work independently and as part of a team

Education

GCSEs (or equivalent), including Maths and English

CompTIA A+ certification

NVQ or qualification in IT

Tools

Knowledge of 5S or Lean working practices

Familiarity with brands such as Apple, Dell, HP, Lenovo, Acer, Samsung, Asus, Toshiba

Job description

Posted Thursday 29 January 2026 at 01:00 | Expires Friday 13 February 2026 at 00:59

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability

As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Location: HQ, Acton Gate, Stafford

Department: Service, Repair & Fulfilment

About the Role

We are looking for a Repair Centre Technician to join our fast-paced Operations team at our Stafford HQ. You will play a key role in diagnosing and repairing IT equipment, ensuring devices are returned to customers quickly, safely, and to a high standard.

This is a hands-on technical role ideal for someone with repair centre experience who enjoys problem-solving, working to KPIs, and delivering excellent customer outcomes.

Key Responsibilities

• Diagnose and repair hardware faults on PCs, laptops, mobile devices, all equipment, and some servers
• Carry out limited software fixes where required
• Record all diagnostics and repairs accurately on company systems
• Complete quality assurance checks on repaired devices
• Pack and dispatch repaired equipment in line with company standards
• Follow anti-static, Health & Safety, and data protection procedures at all times
• Work to agreed KPIs and Service Level Agreements
• Maintain a clean, organised, and safe working environment
• Communicate effectively with customers and internal teams
• Support colleagues and contribute to continuous improvement
• Complete required training and customer-specific accreditations (including CompTIA A+ where applicable)

What We’re Looking For

• Repair centre or technical repair experience
• Hardware break/fix experience on desktops and laptops
• GCSEs (or equivalent), including Maths and English
• Ability to work independently and as part of a team
• Strong attention to detail and customer focus
• CompTIA A+ certification
• NVQ or qualification in IT
• Experience with brands such as Apple, Dell, HP, Lenovo, Acer, Samsung, Asus, Toshiba
• Knowledge of 5S or Lean working practices

What We Offer

• A supportive and collaborative team environment
• Opportunities for training, certification, and career development
• The chance to work with leading technology brands
• A role where quality, sustainability, and customer experience matter

Ready to apply?

If you’re passionate about technology repair and want to be part of a forward-thinking organisation, we’d love to hear from you.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.

To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22