Control Room Agent – Customer Care (3 on/3 off)

cks-productions | Tonstudio und Audioagentur; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading parking solutions provider in Wigan is seeking a Control Room Operative to join their customer service team. You will handle inbound calls and ensure high accuracy in responses while maintaining service standards. Excellent customer service and communication skills are crucial. Training will be provided, and you'll work 3 days on and 3 days off, with a salary of £24,444.40 per annum. This role emphasizes a supportive work environment with development opportunities.

Benefits

Employee of the month award scheme

Pension scheme

Employee discount

Qualifications

• Experience in the parking industry is desirable but not essential.
• Ability to absorb new information and work with minimum supervision.

Responsibilities

• Take inbound telephone calls and respond to email enquiries.
• Ensure accuracy and attention to detail in information provided.
• Assist with the Irish Clamp release.

Skills

Excellent customer service skills

Effective listening

Excellent written and verbal communication skills

Ability to multitask

Job description

A leading parking solutions provider in Wigan is seeking a Control Room Operative to join their customer service team. You will handle inbound calls and ensure high accuracy in responses while maintaining service standards. Excellent customer service and communication skills are crucial. Training will be provided, and you'll work 3 days on and 3 days off, with a salary of £24,444.40 per annum. This role emphasizes a supportive work environment with development opportunities.