Provisioning Service Delivery Co-Ordinator

Radius; Belfast; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

An innovative telecommunications company is seeking a Provisioning Service Delivery Co-Ordinator for a maternity cover position in Belfast. The successful candidate will play a crucial role in managing and delivering customer orders for various telecom solutions, ensuring timely communication and maintaining accuracy in workflow management. Ideal candidates should possess strong organizational, multitasking skills, and proficiency in Microsoft Office. If interested, apply online now.

Qualifications

• Strong organizational skills and the ability to multitask.
• Attention to detail and accuracy.
• Problem-solving initiative.

Responsibilities

• Manage customer orders (Broadband/Leased Line/Hosted), providing updates via phone and email.
• Maintain accurate notes on CRM system for all orders.
• Process customer orders accurately and promptly, adhering to SLAs and customer needs.
• Monitor and manage workflows internally and with third parties.
• Liaise with carriers, networks, and suppliers to resolve delays or issues.
• Build strong relationships with stakeholders and act as the main contact for non-mobile orders.
• Identify opportunities for process improvements and automation.

Skills

Organizational skills

Attention to detail

Problem-solving

Multitasking

Proficiency in Microsoft Office

Job description

Provisioning Service Delivery Co-Ordinator (Maternity Cover - 12 Month)

• Full-time
• Department: Customer Service & Operations
• Work Pattern: Office Based (5 days onsite)

The Provisioning Delivery Co-Ordinator plays a crucial role in managing the provisioning and delivery of customer orders for Fixed Line, Broadband, and IP Phone Systems, supporting the growth of our Telecoms Solutions.

This is a 12-month contract role providing maternity cover.

• Manage customer orders (Broadband/Leased Line/Hosted), providing updates via phone and email.
• Maintain accurate notes on CRM system for all orders.
• Process customer orders accurately and promptly, adhering to SLAs and customer needs.
• Monitor and manage workflows internally and with third parties.
• Liaise with carriers, networks, and suppliers to resolve delays or issues.
• Build strong relationships with stakeholders and act as the main contact for non-mobile orders.
• Identify opportunities for process improvements and automation.
• Update and oversee provisioning processes and workflows as needed.
• Maintain order tracking data and key information.

Ideal candidates will have:

• Good organizational skills and the ability to multitask.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office.
• Problem-solving initiative.

We offer a friendly, innovative, and inclusive environment with opportunities for continuous improvement. If you are interested, apply online now or contact our talent team at [emailprotected] for more information.

Radius is an equal opportunities employer committed to diversity and inclusion. We support accessible recruitment processes and accommodations for all candidates.

Note: We do not accept unsolicited agency CVs outside our approved channels.