Customer Service Coordinator

Vantive Health LLC; Northampton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A healthcare service provider is seeking a Hospital Customer Service Coordinator in Northampton to manage customer orders, oversee billing and pricing, and ensure data accuracy. The ideal candidate will have strong problem-solving skills, experience with systems like JDE and Salesforce, and excel in stakeholder management. This role requires effective communication and report generation. This position is offered on a 12-month contract with opportunities for professional growth.

Benefits

Reasonable accommodations for disabilities

Opportunities for professional growth

Qualifications

• Experience with JDE, Salesforce, or similar systems.
• Prior experience in invoice query resolution.
• Previous experience in phone-based customer service.

Responsibilities

• Process daily customer orders and queries on time.
• Create and process monthly invoices.
• Validate data and identify discrepancies.
• Work closely with teams across the business.

Skills

Problem-solving

Attention to detail

Data management

Communication

Stakeholder management

Numeracy

Tools

JDE

Salesforce

Excel

Job description

About the Role

As a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.

This role is ideal for someone who enjoys problem‑solving, managing complex data, and working cross‑functionally with teams across the business.

What You’ll Do

Customer & Order Support

• Process daily customer orders and queries within set timelines
• Allocate EANs for EDI mapping and perform daily system updates
• Release and manage backorders in line with SLAs
• Troubleshoot blocked or held electronic orders
• Investigate orders that have not reached Fulfilment

Billing & Pricing

• Create and process invoices and additional charges each month
• Resolve disputed invoice queries
• Conduct monthly pricing checks and correct discrepancies
• Support new customer account setup (commercial & compliance checks)

Data & Reporting

• Validate data and identify discrepancies
• Investigate transactional errors and implement corrective steps
• Maintain NHS Supply Chain and TPS portals
• Produce ad‑hoc reports as needed

Collaboration

• Work closely with teams across Commercial, QA, Warehouse, and Transport
• Respond to the shared inbox in a timely manner
• Support mass customer communications during holiday delivery changes

What You Bring

Experience

• Experience with JDE, Salesforce, or similar systems
• High‑volume order processing
• Previous involvement in invoice query resolution
• Comfortable working with deadlines and competing priorities
• Experience with data management/reporting tools (a plus)
• Previous experience in phone‑based customer service

Skills

• Strong problem‑solving and root‑cause analysis abilities
• Excellent accuracy and attention to detail
• Confident managing large data sets
• Strong written, verbal, and phone communication skills
• Effective stakeholder management
• Strong numeracy and organisational skills

Knowledge

• Advanced Excel skills (VLOOKUP, pivot tables, formulas)

The role is offered on a 12 month contract.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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