Welfare Lead

EF Education First Gruppe; Oxford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global education provider is looking for a proactive and organized Welfare Lead for their Oxford Brookes Summer School in summer 2026. You will oversee student welfare, manage medical appointments, and provide support to students. The role requires someone with customer service experience, leadership skills, and the ability to work under pressure. Accommodation and full board are provided at no extra cost. This position is an excellent opportunity to gain exposure in a prestigious organization while making a difference in students' lives.

Benefits

Accommodation and full board provided

Pre-summer training

Opportunities for future employment

Qualifications

• Previous experience in a customer service environment, ideally with young people.
• Outgoing and proactive personality with attention to detail.
• Right to work in the UK is mandatory.

Responsibilities

• Act as the main welfare contact for students.
• Oversee the school’s overall welfare provision.
• Monitor student attendance in lessons and activities.

Skills

Team leadership

Customer service experience

Emotional intelligence

Attention to detail

Ability to work under pressure

Job description

Overview

EF (Education First) Oxford Brookes Summer School is seeking a proactive, organised and dependable Welfare Lead for summer 2026.

- Fixed-term contract between June 15 th – August 10 th 2026

- Accommodation and full board available if necessary

If you’re looking to gain exposure to business operations within a world-renowned organisation, all while having a fun and memorable summer working with young people from around the world, we’d love to hear from you.

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Act as the main welfare contact for students and staff
• Oversee the school’s overall welfare provision
• Assist with arranging hospital and medical appointments
• Coordinate food provisions for sick students
• Support students experiencing homesickness and be approachable for their needs
• Track welfare cases using the online reporting system, ensuring all cases are opened, followed up, and closed appropriately
• Provide weekly updates on students with medical, learning, or other welfare needs
• Work closely with all departments and contribute to school-wide communication
• Help prepare and run arrival days
• Relay activity information to staff and students
• Prepare and deliver briefings to new staff
• Monitor student attendance in lessons and activities
• Escalate welfare or disciplinary concerns to the manager when appropriate
• Handle student discipline matters when required
• Respond to daily student and staff queries
• Share emergency duty responsibilities on a rota basis

Requirements

• Must be a team player that can lead from the front, be outgoing and have great attention to detail
• Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high paced environment
• In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract
• This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

Why you will love working with EF

• Work in a truly international environment
• Boost your CV this summer with a world renowned organisation
• Pre-summer online and in person trainings
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Ambition is nurtured and post summer opportunities are available at EF’s year round Language Campuses

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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